Personal Note From Anne:
So what is Twitter exactly?
Twitter is really a way to global text. It is a way for people to stay in touch with what you are doing so they can connect with you if they want. It is bringing the social network a little closer.
There is a progression you should be seeing here of people wanting to zero in on what is most relevant to them in the way that is easiest for them.
It started with Google and Yahoo. They were great ways to search for information in a static form that you could use as you needed it, when you needed it.
Then Facebook and LinkedIn popped up. They were a way to connect with others by sharing some information about yourself and then linking up either personally or professionally. Interestingly enough Facebook started as a use for college students and has become overrun by professionals. I wonder what will pop up as the new Facebook for students (who really wants to be on the same site as Mom and Dad)?
Then came YouTube - a way to visually post your thoughts, feelings, insights or learning for others. In just 6 months YouTube has posted more video than 60 years of all three original TV stations combined! Everything from "how to" to "isn't this interesting?" has popped up here.
Now it is Twitter. Twitter makes people feel connected with an entire network of like-minded individuals easily.
It is interesting to note the use of Google has dropped by 30% as people are moving to using Twitter, Facebook and YouTube more.
But here is the Outcome Thinking® lesson for you: What are you doing today to reinvent how people access you or your information? The world is changing at a rapid pace and you need to grab hold before you spin out of control.
- Anne
What should I do when the person I'm presenting to is not fact-based? How do I make sure they understand what I said?
Use as a training tool: Present the situation below to the group and have them brainstorm how they would best handle the situation. Then share the Outcome Focus® answer and see how it relates or differs from solutions the group found.
Situation:
Anne, I recently had a meeting with a possible client who had preconceived ideas about my product that were not true. How do I let them know that they are wrong, while at the same time create new business?
Outcome Desired:
If the person you're meeting with tends to be more intuitive, you will want to make sure your presentation is geared toward sharing with them how your product, service, or information will help them with their relationship with others, or give them greater stability. Show them how working with you will help solve current issues and concerns.
Other Person's Perspective:
Networkers have a tendency to not be as interested in facts as they are in gut feeling and intuition. Of the four communication styles, Networkers are most likely to do things because "it feels right." Therefore, too many facts can actually cause Networkers to avoid making a decision or saying "no."
They will be more interested in seeing examples that include personal stories, client testimonials, clever analogies, or thought-provoking questions. They most likely will want to have a good feeling for you and will want to know that you like them.
How to Handle:
All facts you share with them need to be straightforward, and if critical, repeated often. If you're meeting with a non-fact-based person, I recommend that you follow the meeting with an e-mail that recaps what was discussed in the meeting. This is because many non-fact-based people have a tendency to recall information inaccurately, and they are often the least likely to take notes during a meeting. Therefore, you can run into situations where they don't recall what was actually agreed to. They don't do this because they are trying to change the facts, it is because they've actually forgotten them.
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Quotable Quotes “A determined person is one who, when they get to the end of their rope, ties a knot and hangs on.” - Joe L. Griffith
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Rewards or Regrets: What will your legacy be? By Chris Widener One of the keys to a successful life at any age is to be a success at every age. This does two things. One, it keeps you focused on achieving all that you can in the present. Two, it puts you on the track to building a life and a legacy. This was brought home to me in a very poignant way recently. When I was 9 my mother told me to get in the car one day and we began to drive. When I asked her where we were going, she told me we were going to visit my Aunt Rochelle and Uncle Paul. That was fine with me, I liked visiting them. I asked her how long we would be staying. "Well," my mother said, "I will be staying about two hours." Now, at 9 you haven't perfected your deductive reasoning skills but I put two and two together and realized I would be staying longer. In fact the plan was to have me stay with them for a couple of years so my aunt and uncle, a school bus driver and logging truck driver, could whip me into shape, with an emphasis on the whip. My Aunt Rochelle's nickname to everyone who knew her was "Sarge." My Uncle Paul was a big, burly, ornery guy. He looked every part the caricature of a logger. The time I spent living there was tough for me, particularly because of the way I was treated by my Uncle Paul. There was a lot of yelling, intimidation and overall "correction." Not only was he abusive, but it turned out he was alcoholic. Not able to get the job done after 18 months, they shipped me back to live with my mom. A few years later my aunt and uncle got divorced, and because my aunt was my blood relative, I never saw my uncle again. I barely ever heard anything about him, though I did hear that he continued as an abusive alcoholic and moved on to his third marriage. One Friday evening I went into my home office to check my e-mail one last time before going to bed. I got an e-mail from a relative telling me that my Uncle Paul was airlifted to a local hospital, had a brain tumor, wasn't expected to live and wanted to see me the next day. My relative asked if I would come and see him. I will be honest and say that it was weird for me. I thought I had put all of that to rest, had forgotten about it. I could tell from the emotion though, that I hadn't. I decided to go. The next day, I got to the hospital while my Uncle Paul was out of the room undergoing an MRI. I waited patiently with one of my cousins until finally I asked, "So, why am I here?" "He wants to make amends," she replied. OK, at least I prepared myself for that. However, I wasn't quite ready for what I saw when he was brought back in the room. I hadn't seen him in more that 30 years. The last time, he was in early 40s, strong and full of life. Now he was in his 70s, could barely breathe or speak, was bound to a hospital bed and dying. They wheeled him in and positioned him on his side so he could see me. What happened next provides some great lessons for us all. After greeting him, he got right down to business. "I'm dying. I just wanted to say I am sorry for all of the abuse, mental and physical, that you got from me when you lived with us. I want you to forgive me." At this point I actually thought, "This is really more for him than it is for me." So I told him that surely I forgave him. We chit-chatted only briefly before he grew tired and could no longer focus, so I decided to leave. As I drove home, I thought about my Uncle Paul's life and what it had come to. I was reminded of Jim Rohn's famous quote: Everyone must choose one of two pains: the pain of discipline, or the pain of regret. While I was glad my uncle got to make amends with those he had hurt and offended before he died, I also knew that he was a man with deep regrets. He had not lived a good life. He had hurt many people and left a string of broken relationships behind him. Because he waited until the very last minute, he never had the chance to resurrect those relationships and possibly, to know the joy of being with people he cared about. And now he had not time left to change much of what his life and legacy would be. When it gets right down to it, every one of us wants to leave a legacy, to know that we made an impact and had a positive influence on other people's lives. We want to know that when we are gone people will remember us fondly for the life we lived and the contributions we made. Yet so many people get to the end of their lives-like my Uncle Paul-and are left not with a legacy of influence and impact, but with regrets, big and small. How do we keep ourselves from getting to the end of our lives and having regrets instead of the satisfaction of knowing we leave this world a lasting legacy? I think there are a few key ideas to keep in mind to ensure that we influence now and leave a legacy later. First, recognize that what you do daily, over time, becomes your legacy. Whether it's spending quality time with your family every day, saving money and investing every month, speaking kind and encouraging words to others each day-these actions result in a legacy of positive impact. Second, decide now what you want your legacy to be. How do you want to be remembered? What would you like people to say about you at your funeral? Finally, understand that a legacy is the sum of your whole life, not just the snippets. If you have failed, that's OK. Get yourself turned in the right direction and begin to change the way you live. Fulfill your mission and vision for your life. Do it now before it is too late to change. Billy Graham was asked once what the most surprising thing about life was. "The brevity of it," he replied. How true. We will all leave a legacy. Our choice is what kind of legacy it will be. If we discipline ourselves to live a life of impact and influence, then the legacy we leave will be a great one. Don't let yourself get to the final days of your life wondering what could have been. Decide today what your life will be and then take action each and every day to live your dreams and leave your legacy! Copyright 2009, Chris Widener, All Rights Reserved About the Author Chris Widener, New York Times, Wall Street Journal and Amazon.com Best-Selling author is a seasoned businessman, author and speaker. He has for nearly twenty years been involved in leadership in the business community, the non-profit world, and as a speaker and author. He has learned what he shares through his own experience and his interaction with and observation of the most successful people in the world. A prolific writer and producer of CDs and DVDs, his most recent book is The Art of Influence. Widener is the host of the national interview show, Made For Success, and co-host of True Performance with Zig Ziglar. |
| About Anne and IMP |
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Anne Warfield, CSP*
CEO Impression Management Professionals 15768 Venture Lane Minneapolis, MN 55344 952-921-9421 952-921-9420 Fax Email to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it Visit us at: http://www.impressionmanagement.com "A true leader is not one you look up to because they are the best. A true leader is one that draws the best out in you." Anne Warfield *CSP- Certified Speaking Professional; a designation held by only 7% of all speakers nationwide Member of the National Speakers Association |
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