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Personal Note From Anne: Greetings If your message is never heard, did the communication ever happen? It is kind of like the saying, if a tree falls in the woods but no one is around did it make a sound? Good communication needs to connect you and the audience. Today's situation focuses on making sure your message is heard. As you read through it you will start to understand why two people can say the same thing at a meeting and one is heard while one is completely glossed over. We also want to tell you about two new exciting things....one is an opportunity coming up to learn how to get the job you want, the promotion you deserve. It is coming soon and you will be one of the first to know about it! It literally will give people a huge edge over their competition. The second one is an opportunity to further your critical thinking skills in our April 10-11 Experience so your message is always heard. Outcome Focus™ Solution
Use as a training tool: Present the situation below to the group and have them brainstorm how they would best handle the situation. Then share the Outcome Focus™ answer and see how it relates or differs from solutions the group found. Situation: Anne, I present frequently to large audiences about creativity in the workplace. Sometimes after I finish a presentation, my audience looks glazed over. You know, the “deer in headlights” look. How can I be sure that they've understood my message and can replicate the information to their superiors? Outcome Desired: You want your audience to not only understand your information but be able to repeat it in a way that will foster interest in creativity. Other Person's Perspective: Your audience wants to be able to understand how to implement your ideas in their workplaces in an easy to follow format. Your audience wants to be more creative. Best Handled: Many speakers leave a presentation never knowing if their message was heard or not. There are a couple of ways you can ensure that your message is heard and understood. If you are doing a short thirty-minute to one-hour presentation, you want to make sure you have about three key messages for your audiences to bring from their head to their heart. So this means you need to keep it brief, to the point, have great examples that cement your point, and your messages need to tie together well. These messages will be repeated often throughout your presentation. This will ensure that your message sinks in. If you are doing a longer training, simply ask the audience to recap the three to five things they will take action on. Have them share this with another person and then again in a group of four. Pull the group together to share the information with you in the front of the room. This will ensure that the audience has captured your message. If you find that your audience has missed your point when you ask them to recap what they will do, then you know you have to simplify your message. Sometimes the greatest curse as a presenter is the knowledge you have of your subject. It causes you to expect the audience to keep up with your thoughts when they may be miles behind and hearing a completely different tune than you.
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I used to have 300 sales people giving 300 different sales presentation messages. I now have 300 people delivering a consistent message in their own authentic style.
-Brad Boyer,
American Woodmark
If you had ever told me a group could transform so much after just two-days I never would have believed it. The power of sustaining it afterwards with your long-term coaching/HOT sessions has caused everyone to constantly apply this way of thinking. Our discussions, meetings, and trust have gone to such a higher level. As a Vice President that makes my job so much easier. We no longer avoid the elephant in the room!
-Tricia Dege,
HealthPartners
