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Outcome Focus™ Solution
Use as a training tool: Present the situation below to the group and have them brainstorm how they would best handle the situation. Then share the Outcome Focus™ answer and see how it relates or differs from solutions the group found. Situation: Dear Anne, Outcome Desired: You want follow-up after a meeting to ensure people learned what they were suppose to, that the meeting hit its goals and that the participants are taking action on what they learned. Best Handled: One of the hardest things to do is to accurately gauge the effect of your meeting. Most people do an evaluation at the end of the meeting which really only finds out if people "liked the meeting" but doesn't find out what they've learned from the meeting. So the first thing you need to do is to think about why you want to follow-up and that will determine what follow-up is best to do. For example, if what you want from the follow-up is to find out if people liked a new format you used, then an evaluation at the meeting can be adequate. If you are looking to find out how people are applying what you taught at a meeting, then you're better off to do an e-mail, phone call, or face-to-face evaluation a week or two after the event. This will allow you to ask how they are applying what they learned, what differences they are seeing and what additional questions they have since they have been utilizing the new knowledge. If you just want to make sure at the end of the meeting that people know how to utilize what you shared, you can break them into two groups and ask them to share with each other what they learned and how do they expect to apply it when they leave the room. Then pull the groups back together as a large group, gather their information, correct any misunderstandings people may have had, and summarize the action they are to take. The biggest mistake most people make is not thinking about why they are doing the follow-up so they make sure they get what they want out of the follow-up. So always ask, "What is the primary purpose of my follow-up and what will best help me achieve that goal?"
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I used to have 300 sales people giving 300 different sales presentation messages. I now have 300 people delivering a consistent message in their own authentic style.
-Brad Boyer,
American Woodmark
If you had ever told me a group could transform so much after just two-days I never would have believed it. The power of sustaining it afterwards with your long-term coaching/HOT sessions has caused everyone to constantly apply this way of thinking. Our discussions, meetings, and trust have gone to such a higher level. As a Vice President that makes my job so much easier. We no longer avoid the elephant in the room!
-Tricia Dege,
HealthPartners
