Ezine Arcive
The Award-Winning Monthly Resource for Professionals ########################################################### OUTCOME FOCUS REPORT Circulation 28,500 Vol 58 - July 2005 Publisher: Anne Warfield mailto:ezine@imp.us.com 888-imp-9421 or 952-921-9421 http://www.impressionmanagement.com © 2005 Impression Management Professionals ########################################################### By subscription only! Go ahead and pass this to friends. If you receive this from a friend and you want to receive your own copy, just email mailto:ezine@imp.us.com and put "Add me" in the subject line. To remove yourself from this list see bottom of this email. =================================================================== IN THIS ISSUE =================================================================== 1) What's In The News? 2) Outcome Focus Situation/Solution 3) Anne's Aha 4) Resources To Learn More =================================================================== 1. What's In The News? =================================================================== Learn more about IMP's Monthly Presentation Skills Seminar at the IMP Institute in Minneapolis, MN! Upcoming Presentation Skills Seminar Dates in Minneapolis, MN: August 15-16, 2005 September 19-20, 2005 October 17-18, 2005 November 14-15, 2005 Upcoming Negotiation Skills Seminar Dates in Minneapolis, MN: September 21, 2005 Follow this link for more information, http://www.impressionmanagement.com/coaching.shtml or, email me at mailto:ezine@imp.us.com ++++++++++++++++++++++++++++++++++++++++++++++ Create your own imp@atomic.sparklist.com; using List Builder: http://www.listmedia.com/listbuilder/00623 ++++++++++++++++++++++++++++++++++++++++++++++ =================================================================== 2. Here's This Months Outcome Focus Situation/Solution =================================================================== Use as a training tool: Present the situation below to the group and have them brainstorm how they would best handle the situation. Then share the Outcome Focus answer and see how it relates or differs from solutions the group found. How To Stop An Employee From Always Asking "Why?" Dear Anne, I manage a large area that often requires me to give people direction through email or on short notice. I realize that many people like a long time to have things explained to them and when possible I try to accommodate that. However, our company is moving at great speeds and there are times when I can NOT take the time to explain in great detail why we are doing things. On top of that, there are some projects I need people to do because I have been asked to have them do them even though I may not know why they are doing it and there are projects I need people to do that I am not at liberty to tell the "why." An example of this would be an analysis report I needed to have someone do because we were looking at possibly acquiring another company and we wanted to see how their efficiency in this area compared to ours, but since it was an acquisition, I was not able to tell the employee why I was having them do the project. For the most part this is fine, EXCEPT, with one employee I will call Sergio. With each project I give Sergio he wants to know in great detail why I want him to do it and how it will be used. It has gotten to the point that I avoid giving him projects when really he is the one that should be doing it. I have tried the nice route, the blunt route, and the frustrated route—none of which have worked. I feel bad because it is not as though Sergio has a negative attitude. He will do what I ask of him, I just get exhausted having to explain the entire why to him when at times I just need him to do it. I need to address this as the rest of the team is starting to feel I am not sharing the workload equitably. OUTCOME DESIRED: You want to be able to have projects done in the way you need them without having to always explain them. OTHER PERSON’S PERSPECTIVE: Most likely Sergio is an Analyzer. This means he likes to do things with great accuracy and precision, most likely starting with the small details and building to the big picture. This means that in order for him to do what you ask he needs to know why he is doing it so he can apply the correct procedure and do it accurately. He wants to do well. He wants to be a part of the team. He doesn’t see why the "why" can’t be answered as he assumes that if a person asks for something to be done they will have already thought through why they need it. USING OUTCOME THINKING: At a separate time ask Sergio to meet with you personally. Say, "Sergio, we have worked together for several years and I know I have frustrated you at times by not being able to answer all of your questions on why I may want you to do a certain project. The reality is that as a company we are moving at a tremendous speed and there will continue to be times I cannot tell you why I need something to be done either because a) it is a directive I have received and I don’t have any additional information to give you, b) it is confidential information I cannot pass on, or c) it is something I just need you to trust me on and do in a speedy manner. "I realize that can be very frustrating as you want to make sure your work is accurate and what helps you achieve that is knowing the why. If I can share the why I will do that right upfront with you. But there will be many times, roughly 60% of the time, that I will not be able to do that. So my question to you is what is the best way for me to hand a project to you without the "why’s" so you can run with it?" Then let him talk but remain firm on the fact that there will be many times you can’t answer why and you want to remove the path of always having that asked. SPECIAL NOTE: Send Anne your situation to be included in an upcoming E-zine. mailto:ezine@imp.us.com =================================================================== 3. Anne's "Aha" =================================================================== Listen to Anne speak about Outcome Thinking! Click on this link: http://www.impressionmanagement.com/clips/ot_book.ram ************** Want To Perfect Your Skills? ************* Order Anne's Book, Outcome Thinking: Getting Results Without The Boxing Gloves for $24.95. http://www.impressionmanagement.com/products.shtml **************** Quotable Quotes: **************** There are many ways to fail: not taking a chance seems to be the most successful. ==================================================================== 4. I Want More Resources So I Can Perfect My Skills ==================================================================== Order Your Success Tools Online: http://www.impressionmanagement.com/products.shtml ==================================================================== FREE ARTICLES AND BACK ISSUES ==================================================================== We have many articles available for your publication, company newsletter,etc. Articles can be viewed at http://www.impressionmanagement.com/articles/index.shtml All you have to do is print the article in its entirety along with the byline at the top and the credits, and complete contact information at the end of each article. I would appreciate a tear sheet or electronic copy too. Back Issues of the Outcome Focus E-zine can be viewed at http://www.impressionmanagement.com/ezine/index.shtml ==================================================================== About Anne and IMP ==================================================================== Anne Warfield, CSP* President Impression Management Professionals 15768 Venture Lane Minneapolis, MN 55344 952-921-9421 888-imp-9421 952-921-9420 Fax Email: mailto:ezine@imp.us.com Visit us at: http://www.impressionmanagement.com "A true leader is not one you look up to because they are the best. A true leader is one that draws the best out in you." Anne Warfield *CSP- Certified Speaking Professional; a designation held by only 7% of all speakers nationwide Member of the National Speakers Association <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> Copyright © 2005, IMP. Feel free to share information you learn. All we ask is that you credit us as the source as everything we are putting in here is copyright protected by our office. Copyright note: Submission of an e-mail message or artwork affirms that you are able to and have given Anne Warfield non-exclusive permission to reprint the content of your message in all forms, electronic or otherwise, in all languages throughout the world. Privacy Statement: We will not distribute your address to anyone. Period. If you received this from a friend and you want to receive your own copy, just email mailto:ezine@impressionmanagement.com and put "Add me" in the subject line. To remove yourself from this mailing list, simply follow the instructions at the end of this email. or, Forward a copy of this message to mailto:ezine@imp.us.com with the word "Remove" in the subject line. <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>>
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