Ezine Arcive
The Award-Winning Monthly Resource for Professionals ########################################################### OUTCOME FOCUS REPORT Circulation 27,000 Vol 56 - April 1, 2005 Publisher: Anne Warfield mailto:ezine@imp.us.com 888-imp-9421 or 952-921-9421 http://www.impressionmanagement.com © 2005 Impression Management Professionals ########################################################### A special welcome to our many new subscribers from Marketing Seek, World Wide and SelfImprovementNewsletters.com and our many other signup partners. By subscription only! Go ahead and pass this to friends. If you receive this from a friend and you want to receive your own copy, just email mailto:ezine@imp.us.com and put "Add me" in the subject line. To remove yourself from this list see bottom of this email. =================================================================== IN THIS ISSUE =================================================================== 1) What's In The News? 2) Outcome Focus Situation/Solution 3) Anne's Aha 4) Resources To Learn More =================================================================== 1. What's In The News? =================================================================== Learn more about IMP's Monthly Presentation Skills Seminar at the IMP Institute in Minneapolis, MN! Upcoming Presentation Skills Seminar Dates in Minneapolis, MN: April 25-26, 2005 May 23-24, 2005 June 20-21, 2005 Upcoming Negotiation Skills Seminar Dates in Minneapolis, MN: June 23-24, 2005 Follow this link for more information, http://www.impressionmanagement.com/coaching.shtml or, email me at mailto:ezine@imp.us.com ++++++++++++++++++++++++++++++++++++++++++++++ Create your own imp@atomic.sparklist.com; using List Builder: http://www.listmedia.com/listbuilder/00623 ++++++++++++++++++++++++++++++++++++++++++++++ =================================================================== 2. Here's This Months Outcome Focus Situation/Solution =================================================================== Use as a training tool: Present the situation below to the group and have them brainstorm how they would best handle the situation. Then share the Outcome Focus answer and see how it relates or differs from solutions the group found. How to Handle Restructuring of a Division with Positive Results SITUATION: Anne, I head up a large division for my corporation. Due to restructuring a year ago we eliminated 30 positions in my area. It sounds like a lot but it is actually less than 3% of my team. The problem I am facing is that I need to do another restructuring in order to make us more competitive. This restructuring will not eliminate jobs but it will require people to do their jobs differently and for many, they will have a new reporting structure. The last restructure did not go well. People felt lied to as originally the company said we would “probably” not eliminate positions but then they did come back and ask us to cut positions. So I know this time the team will be leery and fearful that it could mean elimination of more jobs. How can I reassure the team, get them up and going immediately, and move people from dwelling on the past? OUTCOME YOU DESIRE: You want your team to run smoothly and to remain focused on their present jobs with as little disruption as possible. OTHER PERSON'S PERSPECTIVE: First of all you need to realize that you have a unique inside track that none of the other people on your team has—you have been privy to many conversations that allow you to securely know that no jobs will be eliminated (I am assuming you securely know this, if you don’t that is a different story). You have probably known about this change for months and have dealt with it. For your team though, this will be the first they have heard of it. There are basically three questions your team will want answered from you. They are: 1. Why are we doing this? 2. How will it be different from last time? 3. What does it mean for me? You need to answer all three of these questions frankly with them. Remember your role is, not to dispense information, but rather to give CONTEXT to that information. This means you need to not only tell your team jobs will not be eliminated, but WHY you can say that and HOW that differs from last time. Don’t skip over what happened last time, try to be all cheery, or dismiss the feelings of anxiety people may have but do focus the group on HOW they can best deal with this situation in order to get the best results. BEST HANDLED: First of all, I am going to assume that you are doing this in a large group meeting that has you face-to-face with people and for those who are in remote locations that you are on video conferencing so all are getting the same message at the same time. Here is a sample of how you might phrase this: "In the last year we have seen tremendous change in our industry and in our company. We moved to a new leaner format that focused more on the customer and streamlined our organization. For the last year we have all seen the positive effects of this change as we have driven stock up (share the % here) while achieved sales of (put sales number in here). I know for many of us this initial change was uncomfortable but we all went through it together and I applaud the success all of you in this room have achieved. (Here you can clap for them.) "Today I stand before you to share our new goals, visions, and how we will accomplish them. As you all know we have been challenged to do (list what goals they have to achieve). My job is to review what will give us the greatest path to success to achieve these goals. One of the things that became clear to me is that our present structuring will severely limit our ability to achieve those goals. "So we will be doing a restructuring in order to make things run smoother for all of you. The first thing I want to be clear about is that this restructuring will NOT, I repeat NOT, have any one of you losing your job. You may be asking, "How can I believe that? Last time we were told that as well and then jobs were eliminated?" Last time jobs were eliminated because we were too heavy in certain areas and we outsourced an entire area which made those jobs disappear. "That is not happening this time. There will be no outsourcing and there is no spot where any team has not been functioning at its full capacity. Therefore, there is no need to even look at any job eliminations. You all have a place in this restructure. It is more like a Rubics cube where we each have a spot but right now we have some of the green team on the white team’s side and we need to move the squares around until we have a perfect cube. "I realize that creating change is not fun for any of us so what we need to focus on is how to make this change as smooth as possible for all of us in this room. I will now lay out for you what changes will be happening, why we are making these changes, and how it will personally affect you so you can be actively involved." (Then give a detailed layout of what is happening, the time line, etc.) If you can NOT confidently say jobs will not be eliminated then don’t even go there. People have to know they can trust what ever you tell them. Your word is the most important part of your integrity, don’t ever give it up. SPECIAL NOTE: Send Anne your situation to be included in an upcoming E-zine. mailto:ezine@imp.us.com ************** Want To Perfect Your Skills? ************* Order Anne's Book, Outcome Thinking: Getting Results Without The Boxing Gloves for $24.95. http://www.impressionmanagement.com/products.shtml =================================================================== 3. Anne's "Aha" =================================================================== An article for you from Anne! Four Common Situations and How To Use Outcome Thinking To Solve Them, follow this link: http://www.impressionmanagement.com/articles/art_0024.shtml **************** Quotable Quotes: **************** "A leader takes people where they want to go. A GREAT leader takes people where they don’t necessarily want to go, but ought to be." Rosalynn Carter ==================================================================== 4. I Want More Resources So I Can Perfect My Skills ==================================================================== Products: Outcome Thinking Book $24.95 Outcome Thinking CD ROM $49.95 Communicating More Effectively Book $14.95 (Body Language) Body Language Video $99.95 Success Negotiating Audio Tape $14.95 GOALS Set $39.95 I WANT IT ALL: COMPLETE PACKAGE, Regularly $245. Special price for Subscribers, $197.95, includes two free gifts. Order Online: http://www.impressionmanagement.com/products.shtml ==================================================================== FREE ARTICLES AND BACK ISSUES ==================================================================== We have many articles available for your publication, company newsletter,etc. Articles can be viewed at http://www.impressionmanagement.com/articles/index.shtml All you have to do is print the article in its entirety along with the byline at the top and the credits, and complete contact information at the end of each article. I would appreciate a tear sheet or electronic copy too. Back Issues of the Outcome Focus E-zine can be viewed at http://www.impressionmanagement.com/ezine/index.shtml ==================================================================== About Anne and IMP ==================================================================== Anne Warfield, CSP* President Impression Management Professionals 7200 France Avenue South, Suite 224 Minneapolis, MN 55435 952-921-9421 888-imp-9421 952-921-9420 Fax Email: mailto:ezine@imp.us.com Visit us at: http://www.impressionmanagement.com "A true leader is not one you look up to because they are the best. A true leader is one that draws the best out in you." Anne Warfield *CSP- Certified Speaking Professional; a designation held by only 7% of all speakers nationwide Member of the National Speakers Association <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> Copyright © 2005, IMP. Feel free to share information you learn. All we ask is that you credit us as the source as everything we are putting in here is copyright protected by our office. Copyright note: Submission of an e-mail message or artwork affirms that you are able to and have given Anne Warfield non-exclusive permission to reprint the content of your message in all forms, electronic or otherwise, in all languages throughout the world. Privacy Statement: We will not distribute your address to anyone. Period. If you received this from a friend and you want to receive your own copy, just email mailto:ezine@impressionmanagement.com and put "Add me" in the subject line. To remove yourself from this mailing list, simply follow the instructions at the end of this email. or, Forward a copy of this message to mailto:ezine@imp.us.com with the word "Remove" in the subject line. <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>>
Back to ezine archive.
