Ezine Arcive

The Award-Winning Monthly Resource for Professionals

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OUTCOME FOCUS REPORT
Circulation 21,200
Vol 49 – February 11, 2004
Publisher: Anne Warfield
mailto:ezine@imp.us.com
888-imp-9421 or 952-921-9421
http://www.impressionmanagement.com
© Impression Management Professionals 2004
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A special welcome to our many new subscribers from Marketing Seek,
World Wide and SelfImprovementNewsletters.com and our many other signup
partners.

By subscription only! 

Welcome!  Use as a training tool:  Present the situation to the group and
have them brainstorm how they would best handle the situation. Then share
the Outcome Focus answer and see how it relates or differs from solutions
the group found.

Go ahead and pass this to friends. If you receive this from a friend and
you want to receive your own copies, just email
mailto:ezine@imp.us.com  ** and put "Add me" in the
subject line.

To remove yourself from this list see bottom of this email.

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                   IN THIS ISSUE 
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1) What's In The News? 
2) Outcome Focus Situation/Solution
3) Anne's Aha 
4) What To Watch For Next Time 
5) Resources To Learn More

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1.               What's In The News?
=========================================================

Learn more about IMP's Outcome Focus Seminars at the IMP Institute in
Minneapolis, MN!

Upcoming Presentation Skills Seminar Dates: 

FEB 23-24, 2004   MAR 22-23, 2004  APR 26-27, 2004 
MAY 24-25, 2004   JUN 21-22, 2004

Upcoming Negotiation Skills Seminar Dates:

MAR 04-05, 2004   APR 29-30, 2004   JUN 24-25, 2004

Follow this link for more information,

http://www.impressionmanagement.com/coaching.shtml

or,

email me at mailto:Paul@imp.us.com


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Create your own email newsletter list using List Builder:
http://www.listmedia.com/listbuilder/00623

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2.  Here's This Months Outcome Focus Situation/Solution  
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How To Handle Work Overload Due To Your Working At Faster Level Than
Co-workers

SITUATION:  [Anne Warfield] This situation came to us from India.  We have
chosen to include it as it was directly emailed to us even though there
are some language differences.  Please read past those to get the essence
of what the reader is asking.  I have also typed right below it my version
of what he was asking to make it easier to understand.

Hi, Anne

I come across the situations frequently in which due to my hardworking
capacities and years of experience and also due to certain incompetence of
my colleagues I get overloaded by my boss.

I am sharing following information with you to better understand my
situation:

A)  When others are not in a position to complete, when he’s had a bad
experience in the past and good experiences with me, my boss increases my
workload irrespective of seeing my current load & planned activities.

B) I am at sectional head position, where I am responsible for developing
front line as well acting in front sometime as due to manpower crunch.
When my boss is not there I play the role of acting Manager also.

Hope the above shall help you to get to my situations. At the same time
due to this over load it has become difficult to have self exploration and
balance between personal (family) and professional life.

How can I develop a strategy or the impression by which I can handle my
boss and my colleagues without hampering the job and organization
requirements? In any case I want to handle/execute the things in very
commanding and timely way.

OUTCOME DESIRED: 

You wish to get your boss to quit overloading you while still maintaining
your good standing with your boss.

HOW TO HANDLE: 

Most likely your boss, is aware of the situation, but sees you as a relief
or rock he can rely on.  What he should be doing is addressing the
incompetence of the others rather than having you pick up their slack.

Now having said that let’s be realistic about where your boss is coming
from.  Most likely he doesn’t see that he is overworking you but rather he
sees you as completely competent.  He may also be a blunter person.

If he is a blunt person, than he would believe that you would not take on
any project that would overwork you because he, himself, would never take
on a project that would overwork him.

So let’s start from the perspective that he believes in you, relies on
you, and would probably appreciate others working at your level.

BEST PHRASED:

For simplicity sake, I am going to name your boss, Jim.

Approach Jim at a quiet time and say the following:

Jim, I have given myself a challenge and I would like a moment to share it
with you. When do you have 10 minutes that we could talk?

If he says, he can’t spend the time right now, then get on his schedule
for a convenient time.  If he says he is free now, sit down and say the
following:

Jim, I have been challenging myself on how I can be more effective both at
work as well as at home.  I know that the more balanced I am the more I
can produce for you.  I greatly respect that you see me as a competent
person that you can rely on and I cherish that acknowledgement.

At the same time, I have realized that I am taking on too many projects
and diluting the effort that I can do for you. I really respect you and
therefore, I have a hard time saying no to additional projects because I
want to help the team.  What I don’t ever want is to compromise is the
work quality and that is why I am here to talk with you.

I wanted to brainstorm with you ways you and I can work together to ensure
I don’t spread myself too thin for you as well as perhaps, ensure that
others on our team get a chance to step up to the plate as well. That way
I will ensure I keep the quality at your high standards.

Then let him talk.  Realize he may panic as you have been his solid
player.  He may need your assistance in getting other people to pick up
the slack or ideas, train people on how to work more efficiently or share
ideas on how to spread the workload around.

Or the problem may be that he just hasn’t seen how overloaded you are
because you either make things look too easy or you don’t say “no” when
you should.  If the later is the case, then find out from him how he would
like you handle it when you don’t feel you can take another project on.
Then make sure you follow that and DON’T take on a project when you should
really say no.  That will make the others step up to the plate as well.
SPECIAL NOTE:

Send Anne your situation to be included in an upcoming E-zine.
mailto:ezine@imp.us.com


************** Want To Perfect Your Skills? *************

Order Anne's Book, Outcome Thinking: Getting Results 
Without The Boxing Gloves for $24.95.

http://www.impressionmanagement.com/products.shtml


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3.                  Anne's "Aha"   
=========================================================

Success Negotiating: How to Leave with More Than What You Wanted
by Anne Warfield

Do you ever feel as though you have to put on your armor when you're
negotiating with a prospect or client? Have you ever wished you could find
a way to negotiate that was strong and firm -- yet creative and
consultative at the same time? Would you like to be able to state what you
want … and still be seen as a partner? If so, read on.

The negotiation phase really can be a time to build a relationship and
speak honestly and directly with the other party. Even if with a one-time
negotiation, you don't need to use tricky "lines" or similar tricks to get
what you want. Most people are willing to be flexible during negotiations
if they believe the other party perceives them as knowledgeable, honest
and able to make a deal.

To learn three key strategies to keep in mind when negotiating, just
follow this link:

http://www.impressionmanagement.com/articles/art_0006.shtml

****************
Quotable Quotes:
****************

 “The day people stop bringing you their problems is the day you have
stopped leading them.”  Colin Powell

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4.   NEXT TIME:  Another situation submitted by you.
==========================================================

Send Anne your situation for inclusion in the E-zine.
Email your situation to: mailto:ezine@imp.us.com


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5.  I Want More Resources So I Can Perfect My Skills
==========================================================


Products: Outcome Thinking Book $24.95 *
Outcome Thinking CD ROM $49.95
Communicating More Effectively Book $14.95
(Body Language)
Body Language Video $99.95
Success Negotiating Audio Tape $14.95
GOALS Set $39.95

I WANT IT ALL: COMPLETE PACKAGE, Regularly $245. Special price for
Subscribers, $197.95, includes two free gifts.

Order Online: http://www.impressionmanagement.com/products.shtml

*SAVE $5.00 on Anne's Outcome Thinking Book,
Type in the "Discount Code", IMP101 (All Caps) at check-out.

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          FREE ARTICLES AND BACK ISSUES
==========================================================


We have many articles available for your publication, company newsletter,
etc.  Articles can be viewed at
http://www.impressionmanagement.com/articles/index.shtml


All you have to do is print the article in its entirety along with the by
line at top and the credits, and complete contact information at the end
of each article.  I would appreciate a tear sheet or electronic copy too.

Back Issues of the Outcome Focus E-zine can be viewed at
http://www.impressionmanagement.com/ezine/index.shtml


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               About Anne and IMP
==========================================================


Anne Warfield, CSP*
President
Impression Management Professionals
7200 France Avenue South, Suite 224
Minneapolis, MN 55435
952-921-9421
888-imp-9421
952-921-9420 Fax
Email: mailto:ezine@imp.us.com  **
Visit us at: http://www.impressionmanagement.com  

"A true leader is not one you look up to because they are the best. A true
leader is one that draws the best out in you." Anne Warfield

*CSP- Certified Speaking Professional; a designation held by only 7% of
all speakers nationwide

Member of the National Speakers Association

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