Ezine Arcive

The Award-Winning Monthly Resource for Professionals

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OUTCOME FOCUS REPORT
Circulation 20,100
Vol 47 – October 31, 2003
Publisher: Anne Warfield
mailto:ezine@imp.us.com
888-imp-9421 or 952-921-9421
http://www.impressionmanagement.com
c) Impression Management Professionals 2003
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A special welcome to our many new subscribers from Marketing Seek,
World Wide and SelfImprovementNewsletters.com and our many other signup
partners.

By subscription only! 

Welcome!  Use as a training tool:  Present the situation to the group and
have them brainstorm how they would best handle the situation. Then share
the Outcome Focus answer and see how it relates or differs from solutions
the group found.

Go ahead and pass this to friends. If you receive this from a friend and
you want to receive your own copies, just email
mailto:ezine@imp.us.com  ** and put "Add me" in the
subject line.

To remove yourself from this list see bottom of this email.

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IN THIS ISSUE 
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1) What's In The News? 
2) Outcome Focus Situation/Solution
3) Anne's Aha 
4) What To Watch For Next Time 
5) Resources To Learn More

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1.   What's In The News?
=========================================================
Learn more about IMP's Monthly Presentation Skills Seminar at the IMP
Institute in Minneapolis, MN!

Upcoming Presentation Skills Seminar Dates: 

NOV 17-18, 2003
JAN 26-27, 2004, 
FEB 23-24, 2004, 

MAR 22-23, 2004, 
APR 26-27, 2004, 

Upcoming Negotiation Skills Seminar Dates:
NOV 20-21, 2003
MAR 25-26, 2004

Follow this link for more information,
http://www.impressionmanagement.com/coaching.shtml

or,

email me at mailto:Paul@imp.us.com 


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2.  Here's This Months Outcome Focus Situation/Solution  
=========================================================

DEALING WITH ESTABLISHED EMPLOYEES VERSUS NEW EMPLOYEES
AND THE RULES

Situation:  Much of your staff has been with you for a long period of
time.  You also have some new hires.  Many of the long-time employees will
try to stretch the rules as far as they can go.  How do you handle?

Outcome desired:  You want peace, harmony and consistency in the office. 
You want everyone to feel accountable in their job and to stick to
standards you have set.  You don’t want to look like a tyrant.

Other Person’s View:  They feel they have earned the perks.  They don’t
see it as bad, just as bending the rules a little.  They don’t see how it
upsets the order of the office.

Best Phrased:  This one is tricky.  No matter how you handle this, most
likely the senior people will feel punished because their expectation to
this point is that you will let it slide, because you have.  You have two
choices: One is to make up a team that sets the rules and submits them to
you for approval.  Once these are in writing distribute them to everyone,
and it is a done deal.  Your second option is to call a meeting of the
senior staff to talk about how they set the example.  Enjoin them as
allies and remind them to stick to the guidelines so that there’s not
misunderstanding of how the office runs.  You might say, “I pulled you all
together because I need your assistance.  You have been here many years
and over time we have gotten lax as a group on following the guidelines on
vacations, etc.  I have printed out for each of you our current
guidelines.  My dilemma is if I continue to let things slide like they
have, our new staff members will get a mixed message as to what is
acceptable.  So I need us as a group, to commit to sticking by these
written guidelines from now on.  It’s the only way I can think to keep a
consistent message to everyone.  Does anyone have any other ideas?”  Let
everyone talk and perhaps, a better idea will emerge.  For example, one
area might say they would like to keep the flexibility and will commit to
always having all of the work done on time.  If that is the case, set
strict standards for work done and stick to them.  You might find
employees in that area have hit on a great new policy for better
productivity and enhanced job satisfaction.

SPECIAL NOTE:

Send Anne your situation to be included in an upcoming E-zine.
mailto:ezine@imp.us.com

************** Want To Perfect Your Skills? *************

Order Anne's Book, Outcome Thinking: Getting Results 
Without The Boxing Gloves for $24.95.

http://www.impressionmanagement.com/products.shtml

Save $5.00 when ordering online.  Just enter the Discount Code: IMP101
(all caps) when checking out.

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3.                            Anne's "Aha"   
=========================================================

When you are presenting there is nothing more frustrating than the person
that constantly interrupts you with questions. They can make you lose your
edge, lose your thought process, and can often lead to complete
disruption.

So how can you handle them without being seen as a tyrant?

1.  Start using numbers to clarify what you are saying. Your audience may
be getting lost in your information so they are asking questions to figure
out what you are saying. If you start saying, "so we have covered 2 of the
3 keys to making a successfully transition. Now I would like to share what
the third key is and how you can..."

2.  Don't end eye contact with the person asking the questions. Make eye
contact with the person asking the question, start to answer looking at
them, and then look around the room as you answer the question. Right
before you are done look at the person that asked the question and then
finish what you are saying while looking at a person that you feel would
give you warm reception or ask a pertinent question. If you end looking at
the person asking the question, they will ask you another question.

Two more tips next month.....


****************
Quotable Quotes:
****************

Breakdowns can create breakthroughs.  Things fall apart so things can fall
together.  Anonymous

A breakdown may be just what we need to stimulate us, shake us up - and
create the change we need.


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4.          NEXT TIME:  Another situation submitted by you.
==========================================================

Send Anne your situation for inclusion in the E-zine.
Email your situation to: mailto:ezine@imp.us.com

==========================================================
5.        I Want More Resources So I Can Perfect My Skills
==========================================================


Products: Outcome Thinking Book $24.95 *
Outcome Thinking CD ROM $49.95
Communicating More Effectively Book $14.95
(Body Language)
Body Language Video $99.95
Success Negotiating Audio Tape $14.95
GOALS Set $39.95

I WANT IT ALL: COMPLETE PACKAGE, Regularly $245. Special price for
Subscribers, $197.95, includes two free gifts.

Order Online: http://www.impressionmanagement.com/products.shtml

*SAVE $5.00 on Anne's Outcome Thinking Book,
Type in the "Discount Code", IMP101 (All Caps) at check-out.

==========================================================
                   FREE ARTICLES AND BACK ISSUES
==========================================================


We have many articles available for your publication, company newsletter,
etc.  Articles can be viewed at
http://www.impressionmanagement.com/articles/index.shtml

All you have to do is print the article in its entirety along with the by
line at top and the credits, and complete contact information at the end
of each article.  I would appreciate a tear sheet or electronic copy too.

Back Issues of the Outcome Focus E-zine can be viewed at
http://www.impressionmanagement.com/ezine/index.shtml

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If you are receiving this issue as a forward, and would like to get your
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PRIVACY STATEMENT: We will not distribute your address to anyone. Period.

==========================================================

                        About Anne and IMP
==========================================================

Anne Warfield, CSP*
President
Impression Management Professionals
7200 France Avenue South, Suite 224
Minneapolis, MN 55435
952-921-9421
888-imp-9421
952-921-9420 Fax
Email: mailto:ezine@imp.us.com  **
Visit us at: http://www.impressionmanagement.com  

"A true leader is not one you look up to because they are the best. A true
leader is one that draws the best out in you." Anne Warfield

*CSP- Certified Speaking Professional; a designation held by only 7% of
all speakers nationwide

Member of the National Speakers Association

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