The Award-Winning Monthly Resource for Professionals

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OUTCOME FOCUS REPORT
Circulation 13,200
Vol 37 - October 31, 2002
Publisher: Anne Warfield
contact@impressionmanagement.com
888-imp-9421 or 952-921-9421
http://www.impressionmanagement.com
c) Impression Management Professionals 2002
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By subscription only! 

Welcome!  Use as a training tool:  Present the situation to the group and
have them brainstorm how they would best handle the situation. Then share
the Outcome Focus answer and see how it relates or differs from solutions
the group found.

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IN THIS ISSUE
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1) What's In The News
2) Outcome Focus Situation/Solution
3) Anne's Aha/Guest Article
4) What To Watch For Next Time 
5) Resources To Learn More

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1.   What's In The News?
==============================================
Outcome Focus Presentation Skills Seminar in Minnesota, Dec 2-3, 2002

This class will show you how to present your ideas, thoughts, products 
or services so people WANT to listen to you.  You will learn how people
see you, how they hear you, how to say your message and how to deliver
your message.

Learn to present within the Circle of Communication.

If you are interested, please email me and I will provide you with all the
details.

mailto:Paul@imp.us.com 

 >>>>>>>>> The Giving Season <<<<<<<<<

The giving season is never out of style. There are so many people
who can use your help. This section of the newsletter is
dedicated to highlighting ways we can help others as we are
achieving our own success.

Toy Season is coming! http://www.internettoydrive.com/ is an
online resource for putting toys under the tree for kids whose
parents can't afford it. It's not too early to start thinking
about your Holiday Season giving. Even if you don't donate at
this time, you need to take a look at this site. Some great
effects!


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2.   Here's This Months Outcome Focus Situation/Solution  
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How To Get A Team Player To Do Their Share On Time

SITUATION: Dear Anne,  I want to know if there is a decent way of getting
lazy people in a team to work, provided the situation where one can't just
kick them out of the team. I frequently find myself encountering people
who are almost always late on assigned tasks and at times would try to get
rid of it.

U.A.R

OUTCOME DESIRED: You want each team member to carry his/her weight in the
group and not be late on assignments.

HOW TO HANDLE: Since I don't know what your position is in relationship to
the team, I am going to assume that you are just another member of the
team, not the team lead.

First thing you need to do is NOT focus on the fact that people are being
rude and lazy.  If you do focus on that your voice level and body language
will immediately convey to the other person that you are disgusted with
them and that you judge them as lazy.

Instead what you want to focus on is the belief that the other person
wants to do a good job and be perceived as a strong team player.

Therefore focus on the OUTCOME you would like to see RATHER than trying to
get them to see what they are doing to you or the team.

When you are working on a project with this person I would do the
following steps.

1.  Don't use "we" if it is specifically a task they should be doing. 
When you use "we" people will often feel the accountability doesn't rest
with them.

2.  Repeat at the end of handing off the assignment what the expected due
date is and ask how you can ensure it will be done on time.

BEST PHRASED: 
Example:  

You:  "John,  We need to go over the final testing for the Bantex project.
 You will need to schedule testing to be done with all three groups by
Oct. 10.  Will you be emailing or calling them all to set up the testing?"

John: "I will send them all an email."

You: "Great.  When will you get that email out and what will you put in it
to ensure that they all get the testing done by the 10th?"

John: "I will send it out today and I will ask them to confirm with me."

You: " Okay, then why don't we touch base on Sept. 25 and you can let me
know who you have not heard from so we make sure we don't miss the testing
date."

Then, make sure on Sept. 25 you contact them.  Many people that miss
deadlines are actually Networkers.  They don't feel details are that
important and they don't feel that they are lazy-they feel they are
flexible.

Let's imagine that this person does have a bad attitude and they do
actually want to push their work on to others.  Then use this approach:

"John, with this project the testing will be critical and we need to make
sure it is done by Oct. 10th.  What will you do to ensure that it is done
on time?"

He responds telling you what he will do which you believe will NOT happen
based on past experience.

You:  "John, that all sounds great.  In the past we have had projects
missed because details have not been followed through with.  Can you share
with me how I can know this will absolutely be done on the 10th because
right now I am not comfortable that it will be done by then."

Then just let him talk…

SPECIAL NOTE:

Send Anne your situation to be included in an upcoming E-zine.
mailto:contact@impressionmanagement.com  

************** Want To Perfect Your Skills? *************

Order Anne's Book, Outcome Thinking: Getting Results 
Without The Boxing Gloves for $24.95.

http://www.impressionmanagement.com/products.phtml

Save $5.00 when ordering online.  Just enter the Discount Code: IMP101
(all caps) when checking out.


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3.       Anne's "Aha"   
==============================================

Remember it is not always doing the right thing that counts, but rather
how you do it that matters!


+++++++++++++++++++++++++++++++++++++++++++++


Quotable Quotes:

"The true measure of a person is how they treat someone who can do them
absolutely no good."  Ann Landers.


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4.     NEXT TIME:  Another situation submitted by you.
==============================================

Send Anne your situation for inclusion in the E-zine.
Email your situation to: mailto:contact@impressionmanagement.com

==============================================

5.     I Want More Resources So I Can Perfect My Skills
==============================================


Products: Outcome Thinking Book $24.95 *
Communicating More Effectively Book $14.95
(Body Language)
Body Language Video $99.95
Success Negotiating Audio Tape $14.95
GOALS Set $39.95

I WANT IT ALL: COMPLETE PACKAGE, Regularly $215. Special price for
Subscribers, $149.95, includes two free gifts.

Order Online: http://www.impressionmanagement.com/products.phtml

*SAVE $5.00 on Anne's Outcome Thinking Book
Type in the "Discount Code", IMP101 (All Caps)

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FREE ARTICLES AND BACK ISSUES
==============================================

We have many articles available for your publication, company newsletter,
etc.  Articles can be viewed at
http://www.impressionmanagement.com/articles/
 
All you have to do is print the article in its entirety along with the by
line at top and the credits, and complete contact information at the end
of each article.  I would appreciate a tear sheet or electronic copy too.

Email: mailto:contact@impressionmanagement.com for a complete listing of
available articles.

Back Issues of the Outcome Focus E-zine can be viewed at
http://www.impressionmanagement.com/ezine/
 
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About Anne and IMP
==============================================


Anne Warfield, CSP*
President
Impression Management Professionals
7200 France Avenue South, Suite 224
Minneapolis, MN 55435
952-921-9421
888-imp-9421
952-921-9420 Fax
Email: mailto:contact@impressionmanagement.com  **
Visit us at: http://www.impressionmanagement.com  

"A true leader is not one you look up to because they are the best. A true
leader is one that draws the best out in you." Anne Warfield

*CSP- Certified Speaking Professional; a designation held by only 7% of
all speakers nationwide

Member of the National Speakers Association

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