Ezine Arcive

The Award-Winning Monthly Resource for Professionals

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OUTCOME FOCUS REPORT
Circulation 7800
Vol 31 - April 22, 2002
Publisher: Anne Warfield
contact@impressionmanagement.com
888-imp-9421 or 952-921-9421
http://www.impressionmanagement.com
c) Impression Management Professionals 2002
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By subscription only! 

Welcome!  Use as a training tool:  Present the situation to the group and
have them brainstorm how they would best handle the situation. Then share
the Outcome Focus answer and see how it relates or differs from solutions
the group found.

Go ahead and pass this to friends. If you receive this from a friend and
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Focus")

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IN THIS ISSUE
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1) What's In The News
2) Outcome Focus Situation/Solution
3) Anne's Aha
4) What To Watch For Next Time 
5) Resources To Learn More


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1.   What's In The News?
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Outcome Focus Presentation Seminar in Minneapolis, MN
June 17th and 18th, 2002
Only two seats left!

This popular class is close to being sold out, there are only 2 open spots
remaining (and we just opened the class up 4 days ago!).  This class will
show you how to present your ideas, thoughts, products or services so
people WANT to listen to you.  You will learn how people see you, how they
hear you, how to say your message and how to deliver your message.

If you are interested, please email me and I will provide you with all the
details.  mailto:contact@impressionmanagement.com  

Opportunity to see Anne speak!

Event:   TTN: Total Training Network
Where:   Minneapolis Convention Center 
When:    Wednesday June 19th, 2002 6:30-9:30 PM 

Topic: The Secret To Drawing Customers To You

This session will show you the secret to being perceived the way you want
to be.  Find out the two words to avoid as well as the three critical
questions your need to ask BEFORE you speak!

For more information and to register, visit
http://www.peakperformersnetwork.net

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2.   Here's This Months Outcome Focus Situation/Solution  
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How to get your spouse to listen to you

SITUATION: Dear Anne, I am so sick and tired of my spouse never listening
to me. I would love to be able to come home from work and just chat with
him but he reads the mail and then heads for the TV.  Attempts at
conversations are met with grunts back.  We have small children and
sometimes I need to update him on what is happening in their lives so he
can participate in events.  What can I do?

OUTCOME DESIRED: You want to have some quality time with your spouse every
night where you can talk about the day as well as what to do about
upcoming events.

HOW TO HANDLE: It is so tempting in this scenario to just shut down and
let him miss events and then say, "if you just would listen to me." 
Although it may make you feel better in the moment, it certainly won't
help in the long run.

Traditionally, most people would tell you to tell him how you feel about
his not listening.  Quite frankly that usually doesn't work.  Not because
he doesn't want to listen but because it starts with the assumption "you
don't understand me and if you do then you will change your behavior
because it hurts me".  This assumption is a negative one and is one that
will cause your spouse to shut down.  It is also an assumption that makes
the listener feel that they are a bad person.

You both have had busy days and how you choose to unwind from your day may
be polar opposites so trying to "talk" about why he doesn't listen won't
get you anything but an argument. Instead focus on the fact that the
OUTCOME desired is to have some quality time to talk.


BEST PHRASED: "I would love to have about 30 minutes every night where we
can talk uninterrupted.  What do you need from me so that can happen?"

Then just let him talk.  


SPECIAL NOTE:

Send Anne your situation to be included in an upcoming E-zine.
mailto:contact@impressionmanagement.com  

************** Want To Perfect Your Skills? *************

Order Anne's Book, Outcome Thinking: Getting Results 
Without The Boxing Gloves for $24.95.

http://www.impressionmanagement.com/products.phtml

Save $5.00 when ordering online.  Just enter the Discount Code: IMP101
(all caps) when checking out.

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3.     Anne's "Aha"   
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The Building Of A Leader 
By Anne Warfield 

"I am organizing an Easter Egg Hunt for the neighborhood today and I
wanted to know if your children will be coming?" said the confident voice
on the other end of the phone. With a smile on my face I told Megan that
absolutely Rory and Ce'Anna would participate. I was told to bring nothing
but the children and to be there at one o'clock.

When the clock chimed one the kids and I set out with plastic bags stuffed
in my pockets for their treasures. When we arrived at Megan's house I saw
all the other neighbor kids lined up with their parents anxiously dancing
around. Some kids had baskets in hand and others had nothing in which to
put their treats.

I wondered what the poor children with out bags would do with their
treats. Their little hands could only hold so many.

But no fear, see Megan was prepared with plastic bags for each child. She
also had simple rules that everyone was to follow: if you find an egg, it
is yours; leave the easy ones for the little ones; and there are 50 eggs
hidden.

The kids charged all over and when all eggs were found, Megan gathered
everyone around her while she gave each child a special bag with a small
treat or gift inside. With wide happy grins the children set out for home.

At 11 Megan has begun to master what it means to be a leader. I watch both
kids and adults listen to her directions and follow her orders to a "t".

You see good leaders are not born; they are created. It starts at a young
age and develops. I think the challenge today is "what kind of leaders are
we developing?"

Here are five traits of a good leader include: 

1) Taking control of a situation 
2) Creating events rather than waits for them to happen 
3) No fear or boundaries they are not willing to cross 
4) Thinking of all consequences and preparing for them 
5) Strongly asking or positively telling versus apologetically questioning

Megan exhibited all of these traits at her tender age yet I see some
adults struggle with this well in to their forties and fifties.

Do you exhibit all of those traits? Remember leadership is NOT a position;
it is a way of thinking. I have seen receptionist command more respect and
leadership than some management. So take charge today and not only be a
leader but develop leadership in your children for they are our future.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Are You Communicating With Respect?
http://www.impressionmanagement.com/news/article_2002_03_19_1455.html

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++


Quotable Quotes:
"The more sand that has escaped from the hourglass of our life, the
clearer we should see through it." Jean Paul

******** GREAT PUBLICITY TIPS *******

Publicity can help you sell more products and services.
You can find out how to do your own publicity in a free
Newsletter, Dan Janal's One Minute PR Manager. You'll find simple
but effective tips, tools and techniques to propel your business
to the next level. Subscribe right now for free at
http://www.1shoppingcart.com/app/aftrack.asp?AFID=25328

NOTE: Dan had me interviewed by Time Magazine the first week I signed up.


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4.    NEXT TIME:  Another situation submitted by you.
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HOW TO GET A STRAIGHTFORWARD ANSWER REGARDING A DEAL

Send Anne your situation for inclusion in the E-zine.
Email your situation to: mailto:contact@impressionmanagement.com

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5.   I Want More Resources So I Can Perfect My Skills
====================================================================


Products: Outcome Thinking Book $24.95 *
Communicating More Effectively Book $14.95
(Body Language)
Body Language Video $99.95
Success Negotiating Audio Tape $14.95
GOALS Set $39.95

I WANT IT ALL: COMPLETE PACKAGE, Regularly $215. Special price for
Subscribers, $149.95, includes tax & shipping/handling and two free gifts

Order Online: http://www.impressionmanagement.com/products.phtml

*SAVE $5.00 on Anne's Outcome Thinking Book
Type in the "Discount Code", IMP101 (All Caps)

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FREE ARTICLES AND BACK ISSUES
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We have many articles available for your publication, company newsletter,
etc.  Articles can be viewed at
http://www.impressionmanagement.com/articles/
 
All you have to do is print the article in its entirety along with the by
line at top and the credits, and complete contact information at the end
of each article.  I would appreciate a tear sheet or electronic copy too.

Email: mailto:contact@impressionmanagement.com for a complete listing of
available articles.

Back Issues of the Outcome Focus E-zine can be viewed at
http://www.impressionmanagement.com/ezine/
 
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About Anne and IMP
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Anne Warfield, CSP*
Impression Management Professionals
7200 France Avenue South, Suite 224
Minneapolis, MN 55435
952-921-9421
888-imp-9421
952-921-9420 Fax
Email: mailto:contact@impressionmanagement.com  **
Visit us at: http://www.impressionmanagement.com  

"A true leader is not one you look up to because they are the best. A true
leader is one that draws the best out in you." Anne Warfield

*CSP- Certified Speaking Professional; a designation held by only 7% of
all speakers nationwide

Member of the National Speakers Association

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