|
The Award-Winning Monthly Resource for Professionals
##########################################################
OUTCOME FOCUS EZINE
Circulation 6500
Vol 30 - March 19, 2002
Publisher: Anne Warfield
contact@impressionmanagement.com
888-imp-9421 or 952-921-9421
http://www.impressionmanagement.com
c) Impression Management Professionals 2002
##########################################################
A special welcome to our many new subscribers from Aboutimp.com,
Marketing Seek, World Wide and SelfImprovementNewsletters.com and
our many other signup partners.
By subscription only!
Welcome! Use as a training tool: Present the situation to the group and
have them brainstorm how they would best handle the situation. Then share
the Outcome Focus answer and see how it relates or differs from solutions
the group found.
Go ahead and pass this to friends. If you receive this from a friend and
you want to receive your own copies, just email
mailto:contact@impressionmanagement.com ** and put "Add me" in the
subject line. (see bottom if you no longer wish to receive "Outcome
Focus")
=======================================================
IN THIS ISSUE
=======================================================
1) What's In The News
2) Outcome Focus Situation/Solution
3) Anne's Aha
4) What To Watch For Next Time
5) Resources To Learn More
=======================================================
1. What's In The News?
=======================================================
Due to the high demand, we will be offering some open enrollment in our
two day Outcome Focus Presentations & our two day Outcome Focus
Communication Seminar. What will be unique about these classes? They
will be small in size so you get some one on one time. Maximum will be 10
people. You will get to provide information that will ensure that the
class is customized to meet your needs. This will NOT be a cookie cutter
course. They will be focused by industry so the information will be
specific to your industry rather than just generic information.
If you are interested, please reply and let us know the industry you are
in and which course you are interested in.
mailto:contact@impressionmanagement.com
More opportunities to see Anne speak!
Event: 30th Annual Women in Business Conference and Business Expo
Where: Radisson South Hotel, Bloomington, MN
When: Monday April 28, 2002 9:15-10:15 AM and 11:15 - 12:15
Topic: Influence With Integrity?
Have you ever wished you could be more persuasive with others? Have you
ever found yourself in a situation where you felt someone was trying to
influence you but it felt pushy? Anne Warfield will share with you what
makes people influential and how you can develop those skills within. You
will learn how you can be seen as strong without strong-arming others. You
will learn 5 easy steps to getting your point across without compromising
who you are. Come join us for this fun-filled and insightful session.
For more information and to register, visit http://www.smemn.org
Event: TTN: Total Training Network
Where: Minneapolis Convention Center
When: Wednesday June 19th, 2002 6:30-9:30 PM
Topic: The Secret To Drawing Customers To You
This session will show you the secret to being perceived the way you want
to be. Find out the two words to avoid as well as the three critical
questions your need to ask BEFORE you speak!
For more information and to register, visit
http://www.peakperformersnetwork.net
******** GREAT PUBLICITY TIPS *******
Do you desire more publicity for your product or service? You can find out
how to do your own publicity in a free Newsletter, Dan Janal's One Minute
PR Manager. You'll find simple but effective tips, tools and techniques to
propel your business to the next level. Subscribe right now for free at
http://www.1shoppingcart.com/app/aftrack.asp?AFID=25328
NOTE: Dan had me interviewed by Time Magazine the first week I signed up!
=======================================================
2. Here's This Months Outcome Focus Situation/Solution
=======================================================
HOW TO HANDLE A NEW BOSS THAT INUNDATES YOU WITH EMAILS
AND QUESTIONS YOUR EVERY MOVE SO YOU WANT TO QUIT
SITUATION:
Anne I have a boss that doesn't trust anyone to do the job in the same
manner she would do. She is new and has just recently taken on her new
roles. She e-mails us to death and wants to know every move we make. I
realize that she is in a position of learning however; she wastes a lot of
time always having me prove to her through detailed documentation what I
have done. This department has had a lot of problems in the past - last
person left the department of a nervous breakdown and had been with the
company for 15 years. Even though I have countless meetings with her
nothing seems to be changing. Am ready to move on but don't really want
to. How do I approach her about my not being happy?
This is can be a very frustrating experience especially if you have been
with the company for a long time and like the company, just not your boss.
The good news is that there is a way to handle it that usually resolves
it. Most often I find that the boss is unaware of how their behavior is
making other people feel. The only way this WON'T work is if the person
is just plain mean. By this I mean they storm in to people's offices and
openly berate them. They talk degradingly about others and they TRY to
pit people against each other. Then I will tell you they have no respect
for others and they will continue to walk over others. If that is not the
case, read on to see what you can do:
OUTCOME YOU DESIRE:
You want to please her, do your job well and be given credit for your
knowledge. Basically, you want to enjoy work again. You also want to do
a good job for her and are willing to help her learn, just not at your
expense.
OTHER PERSON'S PERSPECTIVE:
Since she is new she probably has some anxiety about proving herself in
the company. She wants to do a good job and be perceived well. She may
have been challenged by the company to make change and been told that they
expect to see change. They may have even told her she may have to "ruffle
a few feathers" which she has interpreted as a license to do what it takes
to reach an outcome.
Assume that she is a good person, that she wants to learn, and that she
wants her team to be happy and productive.
HOW TO HANDLE:
First of all, stop being managed. Sounds weird I know but believe me, it
will save you a LOT of headache. When we are managed by others we tend to
look for ways to please them, we try to read between the lines, and we are
constantly trying to find out what they want NOW. This causes you to be
stressed and over anxious.
Instead flip to managing her. Think about the job you are hired for and
what tools you need to perform it well. Because if you perform your job
well, the company will prosper and your boss will look good. This change
in thinking will also allow you to manage your work world with an even
keel even if your boss changes every 6 months.
So now I would go in and say something like this, "Jane, I was wondering
if I could set up a time to chat with you." If she says right now is
good, then go ahead. If not, schedule a time so you have her full
attention.
Now let's assume it is the right time. "Jane, I have been challenging
myself on how I can perform better, anticipate your needs, and deliver my
work to you in the manner you need. Right now you are emailing me quite
often asking for more detailed information. I am guessing that means I am
not presenting my information to you in a way that makes you feel
confident that I know what I am talking about or that I know what I am
doing. I am also finding that I am spending a lot of time (quantify it if
you can-like 3 hours a week) retracing my steps or going back to find out
detailed information for you. Can you share with me what you need from me
so that we don't have to have as many emails? I would like to bring
information to you in the format you need right up front."
Now listen to what she says. Yes, you do need to bring information in the
way that is easiest for her to grasp. I am going to guess that she is an
Analyzer or a Producer - the difference is that the Producer rapid fires
questions at you, likes to have full knowledge and implements change fast
while the Analyzer talks slower and wants details so they understand what
is going on.
If she is a Producer, than she CAN'T feel comfortable until SHE
understands everything. It has NOTHING to do with you or her belief in
your competence. It has EVERYTHING to do with her personal belief that
she HAS to be able to answer ANY question that management would throw at
her. If she is a Producer, then please DO NOT think about this as a
reflection of her thoughts on your skills.
BUT what happens if she attacks you or says, "John I will continue to send
the emails because I need information when I need it. It is just my style
and you will have to get used to it."
Respond with: "I guess I am confused. I thought the goal of the emails was
to gather information and that is what I want to give you. I am just
asking if there is a better way for us to do that upfront instead of
emails so that you do have information when you need it. Isn't that what
you want."
Let her talk.
SECOND PHASE OF DISCUSSION:
Once she has shared with you what she needs, then try to deliver that and
check in frequently to make sure that what you delivered is what she
wants. She will like charts, graphs, bullet points, and quick overviews
that you also have detailed information (easy to read format though) to
follow behind.
ALWAYS think, "if she had to grab this information quickly and talk to
management about it what information would she need?" Because that is the
angle she is coming from.
BODY LANGUAGE:
Keep your body language positive with your chin up, good eye contact, no
fidgeting so it totally gives the message, "I KNOW that I can deliver the
information you want let's just figure out how to go through this."
Remember she is not trying to make your life difficult; she is trying to
make her life easier. So as soon as you make it easier on her the higher
her trust level will be.
SPECIAL NOTE:
Send Anne your situation to be included in an upcoming Ezine.
mailto:contact@impressionmanagement.com
************** Want To Perfect Your Skills? *************
Order Anne's Book, Outcome Thinking: Getting Results
Without The Boxing Gloves for $24.95.
http://www.impressionmanagement.com/products.phtml
Save $5.00 when ordering online. Just enter the Discount Code: IMP101
(all caps) when checking out.
=======================================================
3. Anne's "Aha"
=======================================================
Am I Communicating With Respect?
10 Steps to Communicating Respectfully
In order to improve communication with others you need to make sure you
are always conveying that you respect them as a person. Sadly, I must say
I often see this trait missing especially between employees and managers.
Here is a quick test that will help you know if you always convey that you
respect the other person. Give yourself a point for all the ones you do
consistently.
1. You bring pen and paper to meetings and take notes to show your
interest and the importance of what is being said.
2. You respond to all phone calls and emails within 24 hours even if it
is only to say you will not have an answer until later.
3. You sit up with your shoulders back, plant your feet firmly and make
eye contact during meetings and discussions.
4. With management, you appropriately challenge ideas always looking at
what can be done to improve things. You never challenge by saying things
are "stupid," "won't work," or by rolling your eyes.
5. You realize that bottom line your job is to support upper management
in reaching the companies vision. Therefore, you take it upon yourself to
look at what you need from your manager in order to do your job better
taking full responsibility for your job.
6. You do not interrupt while others are talking.
7. During arguments or heated discussions you repeat back what you think
the other person said before you say your piece. That way you avoid
misunderstandings or reading in to what the other person said.
8. Any disagreement you have with a person you take straight to him/her
rather than gossip about it behind their back.
9. When listening to a person you make eye contact 70% of the time.
10. You believe that people are trying to do their best.
Score:
9-10 points: You really try to make everyone you come in contact with
feel valued. You are probably targeted as a leader and someone that people
look up to.
7-8 points: You will be respectful of those you feel deserve it but
sometimes may be seen as not a team player. People may see you as "hot or
cold."
6 or less: You probably come off as a person with a "chip on their
shoulder." People are more likely to take what you say negatively because
they feel you don't respect them so they are not going to want to respect
you. I recommend that you look at whether you are in the right workplace
for you or if you need to find an environment where you can show a greater
degree of respect for others. Life is too short not to be happy at work.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Rank your Presentation Skills
http://www.impressionmanagement.com/news/article_2001_10_15_1232.html
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Quotable Quotes:
I praise loudly. I blame softly. Anonymous
The awesome power of the listening ear. Listeners not only learn, they
also lead and there is power in their voices when they speak.
=======================================================
4. NEXT TIME: Another situation submitted by you.
=======================================================
HOW TO GET A STRAIGHTFORWARD ANSWER REGARDING A DEAL
Send Anne your situation for inclusion in the Ezine.
Email your situation to: mailto:contact@impressionmanagement.com
=======================================================
5. I Want More Resources So I Can Perfect My Skills
=======================================================
Products: Outcome Thinking Book $24.95 *
Communicating More Effectively Book $14.95
(Body Language)
Body Language Video $99.95
Success Negotiating Audio Tape $14.95
GOALS Set $39.95
I WANT IT ALL: COMPLETE PACKAGE, Regularly $215. Special price for
Subscribers, $149.95, includes tax & shipping/handling and two free gifts
Order Online: http://www.impressionmanagement.com/products.phtml
*SAVE $5.00 on Anne's Outcome Thinking Book
Type in the "Discount Code", IMP101 (All Caps)
=======================================================
FREE ARTICLES AND BACK ISSUES
=======================================================
We have many articles available for your publication, company newsletter,
etc. Articles can be viewed at
http://www.impressionmanagement.com/articles/
All you have to do is print the article in its entirety along with the by
line at top and the credits, and complete contact information at the end
of each article. I would appreciate a tear sheet or electronic copy too.
Email: mailto:contact@impressionmanagement.com for a complete listing of
available articles.
Back Issues of the Outcome Focus Ezine can be viewed at
http://www.impressionmanagement.com/ezine/
=======================================================
If you are receiving this issue as a forward, and would like to get your
own free subscription, visit http://www.impressionmanagement.com to
subscribe.
PRIVACY STATEMENT: We will not distribute your address to anyone. Period.
=======================================================
About Anne and IMP
=======================================================
Anne Warfield, CSP*
President
Impression Management Professionals
7200 France Avenue South, Suite 224
Minneapolis, MN 55435
952-921-9421
888-imp-9421
952-921-9420 Fax
Email: mailto:contact@impressionmanagement.com **
Visit us at: http://www.impressionmanagement.com
"A true leader is not one you look up to because they are the best. A true
leader is one that draws the best out in you." Anne Warfield
*CSP- Certified Speaking Professional; a designation held by only 7% of
all speakers nationwide
Member of the National Speakers Association
<<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>>
Copyright 2002, IMP. Feel free to share information you learn. All we ask
is that you credit us as the source as everything we are putting in here
is copyright protected by our office.
Copyright note: Submission of an e-mail message or artwork affirms that
you are able to and have given Anne Warfield non-exclusive permission to
reprint the content of your message in all forms, electronic or otherwise,
in all languages throughout the world.
Privacy Statement: We will not distribute your address to anyone. Period.
If you received this from a friend and you want to receive your own
copies, just email mailto:contact@impressionmanagement.com and put "Add
me" in the subject line.
This email is only sent if you have requested it. If you would like to
stop receiving it, please hit reply and put "Remove" in the subject line.
<<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>>
Back to ezine archive.
|
 |
|
