The Award-Winning Monthly Resource for Professionals

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OUTCOME FOCUS EZINE
Circulation 4200
Vol 27 - December 18, 2001
Publisher: Anne Warfield
contact@impressionmanagement.com
888-imp-9421 or 952-921-9421
http://www.impressionmanagement.com
c) Impression Management Professionals 2001
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By subscription only! 

Welcome!  Use as a training tool:  Present the situation to the group and
have them brainstorm how they would best handle the situation. Then share
the Outcome Focus answer and see how it relates or differs from solutions
the group found.


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IN THIS ISSUE
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1) What's In The News
2) Outcome Focus Situation/Solution
3) Anne's Aha
4) What To Watch For Next Time 
5) Resources To Learn More


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1.   What's In The News
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What Anne is being featured in

Out in December:
International Personnel Management Association
How To Fire A Person…Without All the Headache and Heartache
www.ipma-hr.org

Out in 2001:

Business Week - Coach, Help Me Out With This Interview
http://www.businessweek.com/magazine/content/01_43/b3754088.html

Customer Service and Retention Guide - Outcome Thinking and
Body Language
http://www.clement.com

Discovery Channel Interview: All Eyes on President Bush
http://www.exn.ca/news/video/exn20010912-eyes-bush.asx

SAM Magazine:  Sales and Relationships
http://www.sammag.com/march01/sales/customer2.asp

Wherever possible, we will try to provide you with direct links to these
articles as well!

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2.  Here's This Months Outcome Focus Situation/Solution  
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HOW TO CHANGE A NEGATIVE WORK ENVIRONMENT

SITUATION: You have several cases of burnout due to two reasons:  
one) heavy workload with high stress, and two) poor treatment by the
staff.
Now I am assuming by what you wrote that your word "staff" refers to the 
psychiatrists and supervisors.  If I am wrong with that assumption please
let me know.

The situation gets worse each day as the work quality declines and the 
criticism increases.

OUTCOME DESIRED:  You would like to create a work place that has a
positive
and proactive environment.  You want to stop the burnout and increase the
work quality.  In order to do this you already asked if you could get in 
touch with an external office for advice.  The head of the department has
forbidden you to take any action in this direction and has said if you 
continue you will be declared ill.

OTHER PERSON'S PERSPECTIVE:  The supervisors just want the work done
properly.
At this point they may feel discouraged themselves and not sure how to 
increase the productivity.  They may also feel burned and feel frustrated
that they can't get the situation changed.  The supervisors may also feel
intimidated about talking to the psychiatrists if they have noticed the 
behavior as well.

BEST APPROACH:  In this situation you want to approach your supervisor at
time when you feel optimistic so your body language and words say upbeat.
Focus not on why things are happening the way they are but on HOW YOU
WOULD
LIKE TO CHANGE THINGS.  So you would say something like this,  "Mary, I 
know we work with a lot of stressful situations every day and it can wear
on all of us.  I also realize that the more mistakes that are made the
more
frustrating it is for all the supervisors.  I would like to brainstorm on
ways we can improve the communication in the office, reduce errors and 
make work more fun because the more we all enjoy work the more we can 
produce for you.  Do you have any ideas of what we can do to create 
that atmosphere?"

Then listen to her.  I would try to get a committee set up that could 
generate ideas on how to improve the communication and attitude.  Do not 
try to point out certain people just try to focus on how much more 
productive the team will be if you all work in a more cooperative and 
appreciative atmosphere.  If any one person feels singled out you will 
just end up in a debate about WHY things are the way they are rather 
than HOW to make changes.

If that doesn't work, then you really have to decide if you want to 
remain in a place that is chewing up your spirit.
  
SPECIAL NOTE:

Send Anne your situation to be included in an upcoming E-zine.
mailto:contact@impressionmanagement.com  

************** Want To Perfect Your Skills? *************

Order Anne's Book, Outcome Thinking: Getting Results 
Without The Boxing Gloves for $24.95.

http://www.impressionmanagement.com/products.phtml

Save $5.00 when ordering online.  Just enter the Discount Code: IMP101
(all caps) when checking out.

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3.    Anne's "Aha"   
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Top 10 Tips For Interviewing (Tip 1-6 last month, Tip 7-10 this month)

How to get the job you want, the position you desire! 

TIP 7

Practice. Practice. Practice. I am forever surprised by people that tell
me they do best when they "wing" the interview. Why would you ever want to
"wing it' when you only have one hour to show how worth it is for them to
invest in a lifetime with you? You better show you are worth it.


TIP 8

Answer the real question, not the surface question. Always frame your
answer so it ties in to the skills needed for the job you are interviewing
for. Don't just answer the question and assume they will be able to see
the connection from your answer to the job you are interviewing for.


TIP 9

Develop your stories. You should have 5 stories that clearly show you
handle such things as leadership, team play and difficult situations.
These stories should be flawless so you don't stumble over words or get
tongue-tied. You will have enough of that when they though a zinger
question at you.

TIP 10

Remember that you are interviewing them just as much as they are
interviewing you. If you keep this in mind you will be less likely to act
nervous or desperate. Show them the value you bring to their organization
so they desire to have you on board.

Rank your Presentation Skills
http://www.impressionmanagement.com/news/article_2001_10_15_1232.html

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++


Quotable Quotes:

"Let your advance worrying become advance thinking and planning."  
Winston Churchill

If there's a problem analyze it, seek solution, implement, correct 
and adjust.  More problems are left unsolved by no action than by 
wrong action.

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4.    NEXT TIME:  Another situation submitted by you.
============================================================

HOW TO PUT A POSITIVE SPIN ON SOMETHING PEOPLE CONSIDER NEGATIVE

Send Anne your situation for inclusion in the E-Zine.
E-mail your situation to: mailto:contact@impressionmanagement.com

============================================================

5.   I Want More Resources So I Can Perfect My Skills
============================================================


Products: Outcome Thinking Book $24.95 *
Communicating More Effectively Book $14.95
(Body Language)
Body Language Video $99.95
Success Negotiating Audio Tape $14.95
GOALS Set $39.95

I WANT IT ALL: COMPLETE PACKAGE, Regularly $215. Special price for
Subscribers, $149.95, includes tax & shipping/handling and two free gifts

Order Online: http://www.impressionmanagement.com/products.phtml

*SAVE $5.00 on Anne's Outcome Thinking Book
Type in the "Discount Code", IMP101 (All Caps)

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FREE ARTICLES AND BACK ISSUES
=============================================================


We have many articles available for your publication, company newsletter,
etc.  Articles can be viewed at
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E-mail: mailto:contact@impressionmanagement.com for a complete listing of
available articles.

Back Issues of the Outcome Focus E-zine can be viewed at
http://www.impressionmanagement.com/ezine/
 
=============================================================


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=============================================================

About Anne and IMP
=============================================================


Anne Warfield, CSP*
President
Impression Management Professionals
7200 France Avenue South, Suite 224
Minneapolis, MN 55435
952-921-9421
888-imp-9421
952-921-9420 Fax
Email: mailto:contact@impressionmanagement.com  **
Visit us at: http://www.impressionmanagement.com  

"A true leader is not one you look up to because they are the best. A true
leader is one that draws the best out in you." Anne Warfield

*CSP- Certified Speaking Professional; a designation held by only 7% of
all speakers nationwide

Member of the National Speakers Association

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