The Award-Winning Monthly Resource for Professionals
 
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OUTCOME FOCUS EZINE
Circulation 3100
Vol 26 - November 15, 2001
Publisher: Anne Warfield
mailto:contact@impressionmanagement.com
888-imp-9421 or 952-921-9421
http://www.impressionmanagement.com
c) Impression Management Professionals 2001
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A special welcome to our many new subscribers from the National
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Aboutimp.com and SelfImprovementNewsletters.com
 
By subscription only!
 
Welcome!  Use as a training tool:  Present the situation to the group and
have them brainstorm how they would best handle the situation. Then share
the Outcome Focus answer and see how it relates or differs from solutions
the group found.
 
 
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IN THIS ISSUE
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1) What's In The News
2) Outcome Focus Situation/Solution
3) Anne's Aha
4) What To Watch For Next Time
5) Resources To Learn More
 
 
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1. What's In The News
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What Anne is being featured in
 
Out in November:
 
Prevention Health Books - Confident Confrontation
 
Customer Service and Retention Guide - Outcome Thinking and
Body Language
http://www.clement.com
 
Out in 2001:
 
Business Week - Coach, Help Me Out With This Interview
http://www.businessweek.com/magazine/content/01_43/b3754088.htm

Discovery Channel Interview: All Eyes on President Bush
http://www.exn.ca/news/video/exn20010912-eyes-bush.asx
 
Commercial Investment Real Estate: Secrets of Successful Presentations
http://www.ccim.com/magazine
Look under current feature for article title
 
SAM Magazine:  Sales and Relationships
http://www.sammag.com/march01/sales/customer2.asp
 
Entrepreneur Magazine: Harry Potter and the Secrets
of Better Management
http://www.entrepreneur.com/Magazines/Copy_of_MA_SegArticle/0,4453,285742
 
Leapit.com: Getting to the Next Level
http://www.leapit.com/html/my_leapit_index.html
Go to - Article Archives, Getting Ahead, Getting to the next level
 
Wherever possible, we will try to provide you with direct links to these
articles as well!
 
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2. Here's This Months Outcome Focus Situation/Solution
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What to do when your workload is out of control
 
SITUATION: You are working over 60 hours a week. 6 months ago 2 employees
left, management told you the work load would decrease in 30 days but it
has not and they have not replaced the workers.  It sounds like you are
the only one picking up the slack?
 
OUTCOME DESIRED: You want to get back to a normal workload. You want to be
perceived as a team player and it would be nice to be recognized for the
work you have done.  You would like to redistribute the workload whether
by spreading it out to other team members or hiring a person to replace
the two that left.
 
OTHER PERSON'S PERSPECTIVE:  Your boss might not realize you are the only
one picking up the slack.  Your boss wants a productive and happy
team-he/she doesn't want you to burn out.  Your boss may be battling
management trying to get funds for an additional person.
 
BEST PHRASED:  Go to your boss at a time you can be in a great frame of
mind.  Assume your boss wants you to be happy and wants you to feel
productive at work. "Tom (insert your boss' name here) I realize that when
Bill and Sarah (insert names of people that left) 6 months ago you
anticipated that the increased workload would be temporary and that it
would decrease in 30 days.  Currently with picking up the work for both
positions I am working 60 hours a week.  It seems the workload has not
decreased and I was wondering if you and I could brainstorm together what
are some ways to handle the work load more effectively.  Do you have time
that we could chat about that now?"
 
Keep your conversation upbeat and non-blaming. If they press you on just
holding on a little longer you could say, "I really want to keep my
productivity and energy high for the organization.  I am finding that
working until 10 PM at night and then coming back in at 6:30 AM is
draining me.  What other ideas do you have to put in balance?  Are there
activities I am doing that we can do with out in the mean time? I am open
to suggestions you may have."  If your boss presses you to distribute the
work and you are not comfortable with that role. "Distributing the
workload amongst the entire team is a great idea.  How can we best do that
so that the team embraces this idea?"
 
SPECIAL NOTE:
 
Send Anne your situation to be included in an upcoming E-zine.
mailto:contact@impressionmanagement.com
 
************** Want To Perfect Your Skills? *************
 
Order Anne's Book, Outcome Thinking: Getting Results
Without The Boxing Gloves for $24.95.
 
http://www.impressionmanagement.com/products.phtml
 
Save $5.00 when ordering online.  Just enter the Discount Code: IMP101
(all caps) when checking out.
 
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3. Anne's "Aha"
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Top 10 Tips For Interviewing (Tip 1-3 last month, Tip 4-6 this month, Tip
6-10 next month.)
 
How to get the job you want, the position you desire!
 
TIP  4
 
Dress for the part and then test your clothing out sitting, walking and
standing. Most people dress for their interview, check in the mirror and
then dash off to the interview. The problem is they don't take in to
account what happens to their clothes after sitting in a car or for women,
there is often skirt creep that happens upon sitting. Make sure that your
clothing moves comfortably with you and doesn't gap or you will never be
confident during the interview.
 
TIP 5
 
Learn to read the interviewer. If you can quickly read what communication
style the interviewer has you will be able to phrase your response in a
way that will best interest them. A Producer will want to see your
confidence and answers that are to the point; A Connector will want to
hear how you gel with others; A Networker will want to see your energy,
and an Analyzer will want precise detailed responses to all questions
asked and very little personal information about you. To learn more about
communicating with any style get the book Outcome Thinking: Getting
Results Without the Boxing Gloves.
 
TIP 6
 
Use simple language. Too many people get caught up in trying to sound
perfect. Remember your goal is to be easy to relate to. Notice how, even
this is written in colloquial English rather than proper English. People
speak with dangling propositions as well as with plural nouns with
singular verbs. Make your language so it feels like they are sitting over
coffee chatting with you.
 
 
Rank your Presentation Skills
http://www.impressionmanagement.com/news/article_2001_10_15_1232.html
 
+++++++++++++++++++++++++++++++++++++++++++++++++++++
 
 
Quotable Quotes:
 
Negotiations aren't about who is right or what is right. They are about
thinking outside the box and trying to reach an outcome.  What we react to
with the negotiations is the feeling that we must "win."
 
Action:  Try to avoid using the word negotiate.  Even the word starts with
"neg" like negative and most people become defensive as soon as they hear
it.  Instead say, "I would like to brainstorm with you on...."
 
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4. NEXT TIME:  Another situation submitted by you.
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Send Anne your situation for inclusion in the E-Zine.
E-mail your situation to: mailto:contact@impressionmanagement.com
 
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5. I Want More Resources So I Can Perfect My Skills
=====================================================
 
 
Products: Outcome Thinking Book $24.95 *
Communicating More Effectively Book $14.95
(Body Language)
Body Language Video $99.95
Success Negotiating Audio Tape $14.95
GOALS Set $39.95
 
I WANT IT ALL: COMPLETE PACKAGE, Regularly $215. Special price for
Subscribers, $149.95, includes tax & shipping/handling and two free gifts

Order Online: http://www.impressionmanagement.com/products.phtml
 
*SAVE $5.00 on Anne's Outcome Thinking Book
Type in the "Discount Code", IMP101 (All Caps)
 
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FREE ARTICLES AND BACK ISSUES
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We have many articles available for your publication, company newsletter,
etc.  Articles can be viewed at
http://www.impressionmanagement.com/articles/
 
All you have to do is print the article in its entirety along with the by
line at top and the credits, and complete contact information at the end
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Back Issues of the Outcome Focus E-zine can be viewed at
http://www.impressionmanagement.com/ezine/
 
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About Anne and IMP
=====================================================

 
Anne Warfield, CSP*
President
Impression Management Professionals
7200 France Avenue South, Suite 224
Minneapolis, MN 55435
952-921-9421
888-imp-9421
952-921-9420 Fax
Email: mailto:contact@impressionmanagement.com  **
Visit us at: http://www.impressionmanagement.com
 
"A true leader is not one you look up to because they are the best. A true
leader is one that draws the best out in you." Anne Warfield
 
*CSP- Certified Speaking Professional; a designation held by only 7% of
all speakers nationwide
 
Member of the National Speakers Association
 
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