Ezine Arcive
The Award-Winning Monthly Resource for Professionals ##################################################### OUTCOME FOCUS EZINE Circulation 3100 Vol 26 - November 15, 2001 Publisher: Anne Warfield mailto:contact@impressionmanagement.com 888-imp-9421 or 952-921-9421 http://www.impressionmanagement.com c) Impression Management Professionals 2001 ##################################################### A special welcome to our many new subscribers from the National Association of Home Builders, 3M, Association of Financial Planners, Aboutimp.com and SelfImprovementNewsletters.com By subscription only! Welcome! Use as a training tool: Present the situation to the group and have them brainstorm how they would best handle the situation. Then share the Outcome Focus answer and see how it relates or differs from solutions the group found. Go ahead and pass this to friends. If you receive this from a friend and you want to receive your own copies, just email mailto:contact@impressionmanagement.com ** and put "Add me" in the subject line. Unsubscribe instructions are at the end of this newsletter. ===================================================== IN THIS ISSUE ===================================================== 1) What's In The News 2) Outcome Focus Situation/Solution 3) Anne's Aha 4) What To Watch For Next Time 5) Resources To Learn More ===================================================== 1. What's In The News ===================================================== What Anne is being featured in Out in November: Prevention Health Books - Confident Confrontation Customer Service and Retention Guide - Outcome Thinking and Body Language http://www.clement.com Out in 2001: Business Week - Coach, Help Me Out With This Interview http://www.businessweek.com/magazine/content/01_43/b3754088.htm Discovery Channel Interview: All Eyes on President Bush http://www.exn.ca/news/video/exn20010912-eyes-bush.asx Commercial Investment Real Estate: Secrets of Successful Presentations http://www.ccim.com/magazine Look under current feature for article title SAM Magazine: Sales and Relationships http://www.sammag.com/march01/sales/customer2.asp Entrepreneur Magazine: Harry Potter and the Secrets of Better Management http://www.entrepreneur.com/Magazines/Copy_of_MA_SegArticle/0,4453,285742 Leapit.com: Getting to the Next Level http://www.leapit.com/html/my_leapit_index.html Go to - Article Archives, Getting Ahead, Getting to the next level Wherever possible, we will try to provide you with direct links to these articles as well! ====================================================== 2. Here's This Months Outcome Focus Situation/Solution ====================================================== What to do when your workload is out of control SITUATION: You are working over 60 hours a week. 6 months ago 2 employees left, management told you the work load would decrease in 30 days but it has not and they have not replaced the workers. It sounds like you are the only one picking up the slack? OUTCOME DESIRED: You want to get back to a normal workload. You want to be perceived as a team player and it would be nice to be recognized for the work you have done. You would like to redistribute the workload whether by spreading it out to other team members or hiring a person to replace the two that left. OTHER PERSON'S PERSPECTIVE: Your boss might not realize you are the only one picking up the slack. Your boss wants a productive and happy team-he/she doesn't want you to burn out. Your boss may be battling management trying to get funds for an additional person. BEST PHRASED: Go to your boss at a time you can be in a great frame of mind. Assume your boss wants you to be happy and wants you to feel productive at work. "Tom (insert your boss' name here) I realize that when Bill and Sarah (insert names of people that left) 6 months ago you anticipated that the increased workload would be temporary and that it would decrease in 30 days. Currently with picking up the work for both positions I am working 60 hours a week. It seems the workload has not decreased and I was wondering if you and I could brainstorm together what are some ways to handle the work load more effectively. Do you have time that we could chat about that now?" Keep your conversation upbeat and non-blaming. If they press you on just holding on a little longer you could say, "I really want to keep my productivity and energy high for the organization. I am finding that working until 10 PM at night and then coming back in at 6:30 AM is draining me. What other ideas do you have to put in balance? Are there activities I am doing that we can do with out in the mean time? I am open to suggestions you may have." If your boss presses you to distribute the work and you are not comfortable with that role. "Distributing the workload amongst the entire team is a great idea. How can we best do that so that the team embraces this idea?" SPECIAL NOTE: Send Anne your situation to be included in an upcoming E-zine. mailto:contact@impressionmanagement.com ************** Want To Perfect Your Skills? ************* Order Anne's Book, Outcome Thinking: Getting Results Without The Boxing Gloves for $24.95. http://www.impressionmanagement.com/products.phtml Save $5.00 when ordering online. Just enter the Discount Code: IMP101 (all caps) when checking out. ===================================================== 3. Anne's "Aha" ===================================================== Top 10 Tips For Interviewing (Tip 1-3 last month, Tip 4-6 this month, Tip 6-10 next month.) How to get the job you want, the position you desire! TIP 4 Dress for the part and then test your clothing out sitting, walking and standing. Most people dress for their interview, check in the mirror and then dash off to the interview. The problem is they don't take in to account what happens to their clothes after sitting in a car or for women, there is often skirt creep that happens upon sitting. Make sure that your clothing moves comfortably with you and doesn't gap or you will never be confident during the interview. TIP 5 Learn to read the interviewer. If you can quickly read what communication style the interviewer has you will be able to phrase your response in a way that will best interest them. A Producer will want to see your confidence and answers that are to the point; A Connector will want to hear how you gel with others; A Networker will want to see your energy, and an Analyzer will want precise detailed responses to all questions asked and very little personal information about you. To learn more about communicating with any style get the book Outcome Thinking: Getting Results Without the Boxing Gloves. TIP 6 Use simple language. Too many people get caught up in trying to sound perfect. Remember your goal is to be easy to relate to. Notice how, even this is written in colloquial English rather than proper English. People speak with dangling propositions as well as with plural nouns with singular verbs. Make your language so it feels like they are sitting over coffee chatting with you. Rank your Presentation Skills http://www.impressionmanagement.com/news/article_2001_10_15_1232.html +++++++++++++++++++++++++++++++++++++++++++++++++++++ Quotable Quotes: Negotiations aren't about who is right or what is right. They are about thinking outside the box and trying to reach an outcome. What we react to with the negotiations is the feeling that we must "win." Action: Try to avoid using the word negotiate. Even the word starts with "neg" like negative and most people become defensive as soon as they hear it. Instead say, "I would like to brainstorm with you on...." ===================================================== 4. NEXT TIME: Another situation submitted by you. ===================================================== Send Anne your situation for inclusion in the E-Zine. E-mail your situation to: mailto:contact@impressionmanagement.com ===================================================== 5. I Want More Resources So I Can Perfect My Skills ===================================================== Products: Outcome Thinking Book $24.95 * Communicating More Effectively Book $14.95 (Body Language) Body Language Video $99.95 Success Negotiating Audio Tape $14.95 GOALS Set $39.95 I WANT IT ALL: COMPLETE PACKAGE, Regularly $215. Special price for Subscribers, $149.95, includes tax & shipping/handling and two free gifts Order Online: http://www.impressionmanagement.com/products.phtml *SAVE $5.00 on Anne's Outcome Thinking Book Type in the "Discount Code", IMP101 (All Caps) ===================================================== FREE ARTICLES AND BACK ISSUES ===================================================== We have many articles available for your publication, company newsletter, etc. Articles can be viewed at http://www.impressionmanagement.com/articles/ All you have to do is print the article in its entirety along with the by line at top and the credits, and complete contact information at the end of each article. I would appreciate a tear sheet or electronic copy too. E-mail: mailto:contact@impressionmanagement.com for a complete listing of available articles. Back Issues of the Outcome Focus E-zine can be viewed at http://www.impressionmanagement.com/ezine/ ===================================================== If you are receiving this issue as a forward, and would like to get your own free subscription, visit http://www.impressionmanagement.com to subscribe. PRIVACY STATEMENT: We will not distribute your address to anyone. Period. ===================================================== About Anne and IMP ===================================================== Anne Warfield, CSP* President Impression Management Professionals 7200 France Avenue South, Suite 224 Minneapolis, MN 55435 952-921-9421 888-imp-9421 952-921-9420 Fax Email: mailto:contact@impressionmanagement.com ** Visit us at: http://www.impressionmanagement.com "A true leader is not one you look up to because they are the best. A true leader is one that draws the best out in you." Anne Warfield *CSP- Certified Speaking Professional; a designation held by only 7% of all speakers nationwide Member of the National Speakers Association <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> Copyright 2001, IMP. Feel free to share information you learn. All we ask is that you credit us as the source as everything we are putting in here is copyright protected by our office. Copyright note: Submission of an e-mail message or art work affirms that you are able to and have given Anne Warfield non-exclusive permission to reprint the content of your message in all forms, electronic or otherwise, in all languages throughout the world. Privacy Statement: We will not distribute your address to anyone. Period. If you received this from a friend and you want to receive your own copies, just email mailto:contact@impressionmanagement.com and put "Add me" in the subject line. This email is only sent if you have requested it. 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I used to have 300 sales people giving 300 different sales presentation messages. I now have 300 people delivering a consistent message in their own authentic style.
-Brad Boyer,
American Woodmark
If you had ever told me a group could transform so much after just two-days I never would have believed it. The power of sustaining it afterwards with your long-term coaching/HOT sessions has caused everyone to constantly apply this way of thinking. Our discussions, meetings, and trust have gone to such a higher level. As a Vice President that makes my job so much easier. We no longer avoid the elephant in the room!
-Tricia Dege,
HealthPartners
