The Award-Winning Monthly Resource for Professionals

####################################################
OUTCOME FOCUS EZINE
Vol 25 - October 15, 2001
Publisher: Anne Warfield
info@impressionmanagement.com
888-imp-9421 or 952-921-9421
http://www.impressionmanagement.com
(c) Impression Management Professionals 2001
####################################################

A special welcome to our many new subscribers from the 
Central California Women’s Conference, Aboutimp.com and 
SelfImprovementNewsletters.com

By subscription only!

Welcome!  Use as a training tool:  Present the situation 
to the group and have them brainstorm how they would best
handle the situation. Then share the Outcome Focus answer
and see how it relates or differs from solutions the group 
found.

Go ahead and pass this to friends. If you receive
this from a friend and you want to receive your own
copies, just email mailto:info@impressionmanagement.com  **
and put "Add me" in the subject line.  Unsubscribe
instructions are at the end of this newsletter.

======================================================
                 IN THIS ISSUE
======================================================

1) What's In The News
2) Outcome Focus Situation/Solution
3) Anne's Aha
4) What To Watch For Next Time 
5) Resources To Learn More


======================================================
1.             What's In The News
======================================================

What Anne is being featured in

Out in November issues:
Prevention Health Books - Confident Confrontation

Out in October 22 issue:
Business Week – Coach, Help Me Out With This Interview
http://www.businessweek.com/magazine/content/01_43/b3754088.htm

Discovery Channel Interview: All Eyes on President Bush
http://www.exn.ca/news/video/exn20010912-eyes-bush.asx

Commercial Investment Real Estate: Secrets of Successful Presentations
http://www.ccim.com/magazine
Look under current feature for article title

SAM Magazine:  Sales and Relationships
http://www.sammag.com/march01/sales/customer2.asp

Entrepreneur Magazine: Harry Potter and the Secrets 
of Better Management
http://www.entrepreneur.com/Magazines/Copy_of_MA_SegArticle/0,4453,285742

Leapit.com: Getting to the Next Level
http://www.leapit.com/html/my_leapit_index.html
Go to - Article Archives, Getting Ahead, Getting to the next level

Wherever possible, we will try to provide you with
direct links to these articles as well!

======================================================
2.  Here's This Months Outcome Focus Situation/Solution  
======================================================

How to handle letting employees go due to economy

SITUATION: At a recent speaking engagement I had a person come
up to me with this situation: I have an 8-person team in a 
brokerage firm.  With the depressed economy we have to let 
some people go.  I tried to put some measures in place to help 
facilitate sales.  Some people did well with it but others did 
not do very well.  Some of the people I have to let go are older 
than me and I am concerned about them re-entering the job market 
right now.  I feel like I have let them down.  How do I best 
handle this?

OUTCOME DESIRED: You need to tighten the group in order to remain 
in business due to the poor stocks and economy.  You want your 
people to realize you are committed to them and you feel bad about 
this situation.

HOW TO HANDLE: 
At first this gentleman wanted to say something like this: "I am 
really sorry but I need to let you go.  We have some measures we 
have been trying to do but you just haven't been doing them and 
so I need to let you go.  This is really hard on me and I don't 
want to do this but I need to."

Can you sense how distraught he was about having to do this?  But
unfortunately, that is not the main point here and actually 
distracts from his message.  Because he was tense about it he 
focused his conversation on him and on the reasons why he had to 
let them go.  When I asked him, "If they did all that you had 
required of them with the new measures, would they still have a 
job?"  He answered, "No, the economy is too tough.  I would still 
have to let them go".  

Having said that then he should NOT focus on the measures he had 
tried to put in place.  He needs to be straightforward, honest and 
caring.

BEST PHRASED:  Due to the poor economy I have to make some critical 
changes so we can continue to float.  This means I have to pull our 
team back to only 3 people and I will have to let you go.  I wish 
this wasn't the case but unfortunately the market is not on our side. 
What can I do to be of help during this time for you?
 
He did say that he wanted to be of help in finding new jobs and 
recommendation letters.  At this point he can expand on the good 
things they did and he should be prepared to talk about who is 
staying and why if necessary.  That conversation is best to keep 
short, honest and be tied to performance.

SPECIAL NOTE:

Send Anne your situation to be included in an upcoming E-zine.
E-mail to: contact@impressionmanagement.com

************** Want To Perfect Your Skills? *************

Order Anne’s Book, Outcome Thinking: Getting Results 
Without The Boxing Gloves for $24.95.

http://www.impressionmanagement.com/products.phtml

Save $5.00 when ordering online.  Just enter the Discount
Code: IMP101 (all caps) when checking out.

======================================================
3.                Anne's "Aha"   
======================================================
    
Top 10 Tips For Interviewing (Tip 1-3 this month, 
see Tip 4-6 next month.)

How to get the job you want, the position you desire! 

Tip 1) Never dress for the job you are interviewing for. 
Always dress for how you want to be perceived. This means
you want them to look at you and think, “This person 
could easily fit in to our growing corporate path.” 

Tip 2) Always stand when waiting in the lobby. This gives 
you the advantage of being on eye level with the 
interviewer right away, which comes off as more powerful, 
confident and professional. 

Tip 3) Bring three copies of your resume with you and 
SELECT materials that support your skills. Keep these in a
separate compartment of your briefcase so you can pull them 
out if needed. By not having them out you look confident 
and organized. 


+++++++++++++++++++++++++++++++
Quotable Quotes:

"When one door closes, another opens; but we often look so 
long and so regretfully upon the closed door that we do not 
see the one which has opened for us."  Alexander Graham Bell

We need to let go of what we are grasping to take hold of 
something new.


======================================================
4.  NEXT TIME:  Another situation submitted by you.
======================================================

Send Anne your situation for inclusion in the E-zine.
E-mail your situation to: contact@impressionmanagement.com

======================================================
5.  I Want More Resources So I Can Perfect My Skills
======================================================

Products: Outcome Thinking Book $24.95 *
Communicating More Effectively Book $14.95
(Body Language)
Body Language Video $99.95
Success Negotiating Audio Tape $14.95
GOALS Set $39.95

I WANT IT ALL: COMPLETE PACKAGE, Regularly $215. Special 
price for Subscribers, $149.95, includes tax & 
shipping/handling and two free gifts

Order Online: http://www.impressionmanagement.com/products.phtml


*SAVE $5.00 on Anne's Outcome Thinking Book
Type in the "Discount Code", IMP101 (All Caps)

=====================================================
        FREE ARTICLES AND BACK ISSUES
=====================================================

We have many articles available for your publication, 
company newsletter, etc.  Articles can be viewed at 
http://www.impressionmanagement.com/articles/
 

All you have to do is print the article in its entirety along 
with the by line at top and the credits, and complete contact 
information at the end of each article.

I would appreciate a tear sheet or electronic copy too. 

Email contact@impressionmanagement.com for a complete 
listing of available articles.

Back Issues of the Outcome Focus Ezine can be viewed at
http://www.impressionmanagement.com/ezine/
 

=======================================================
If you are receiving this issue as a forward, and would
like to get your own free subscription, visit
http://www.impressionmanagement.com to Subscribe.

PRIVACY STATEMENT: We will not distribute your address
to anyone. Period.


======================================================
About Anne and IMP
======================================================

Anne Warfield, CSP*
President
Impression Management Professionals
7200 France Avenue South, Suite 224
Minneapolis, MN 55435
952-921-9421
888-imp-9421
952-921-9420 Fax
Email: mailto:info@impressionmanagement.com  **
Check us out at: http://www.impressionmanagement.com  

"A true leader is not one you look up to because
they are the best. A true leader is one that draws
the best out in you." Anne Warfield

*CSP- Certified Speaking Professional; a designation
held by only 7% of all speakers nationwide

Member of the National Speakers Association

<<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> 
Copyright 2001, IMP. Feel free to share information you
learn. All we ask is that you credit us as the source
as everything we are putting in here is copyright
protected by our office.

Copyright note: Submission of an e-mail message or art
work affirms that you are able to and have given Anne
Warfield non-exclusive permission to reprint the content
of your message in all forms, electronic or otherwise,
in all languages throughout the world.

Privacy Statement:  We will not distribute your
address to anyone. Period. 

If you received this from a friend and you want to
receive your own copies, just email
mailto:info@impressionmanagement.com and put "Add me"
in the subject line.

This email is only sent if you have requested it.
If you would like to stop receiving it, please hit
reply and put "Remove" in the subject line.
<<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>>