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The Award-Winning Monthly Resource for Professionals
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OUTCOME FOCUS EZINE
Vol 24 - September 14, 2001
Publisher: Anne Warfield
info@impressionmanagement.com
888-imp-9421 or 952-921-9421
http://www.impressionmanagement.com
(c) Impression Management Professionals 2001
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A special welcome to our many new subscribers
By subscription only!
Welcome! Use as a training tool: Present the situation
to the group and have them brainstorm how they would best
handle the situation. Then share the Outcome Focus answer
and see how it relates or differs from solutions the
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IN THIS ISSUE
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1) What's In The News
2) Outcome Focus Situation/Solution
3) Anne's Aha
4) What To Watch For Next Time
5) Resources To Learn More
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1. What's In The News
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These are trying times for all of us. As we have come
out of the shock we have moved as a nation to anger and
disgust. Now comes time for action.
I have been interviewed by radio and television stations
around the world about how President Bush is handling the
situation. I have included a link for you to one of the
interviews so you can see what my comments and perceptions
are.
What has come to mind for me is what we can each learn
about leadership from this tragedy. If you are a manager,
remember that how you present your message, how you carry
yourself and the emphasis you put on words WILL affect how
people view you and how they interpret your message.
Make sure that your body language and voice tone are always
congruent with the message you are sending. As a leader your
employees will look to you to see how to interpret situations
at your company. Look at how many people were thrown when
the President first referred to the terrorists as "folks."
It was too soft of a word for a harsh situation.
The President has a tough job right now. He has to
communicate passion to us and he has to convey strength to the
terrorists. His strength has to be seen by them as intimidating
and strong as steel. Afghanistan has to be able to see that
there will be no bending, no compassion as we look at how to
execute decisions going forward.
This means that the President has to put emphasis on key
words to drive his points home. Say the following statement
out loud using a flat voice and putting in pauses where I have
them indicated --"make no mistake (pause) the United States
will (pause) hunt down and pursue (pause) those responsible
for (pause) these cowardly acts."
Now say that same statement out loud with pauses in their
new spots and emphasize the words I have in capital letters-
"Make NO mistake (pause) the United States WILL HUNT
DOWN (pause) and PURSUE those who are responsible for
these COWARDLY actions."
You can feel the difference between the two statements.
This means as leaders we have to all make sure that we
showing our employees the strength and compassion they
deserve. Some times you only get one chance to make the
impact you want. Make sure your mark is strong and deep.
Let us all join together to show our country's strength
and solidarity as we support the President at this tough time.
What Anne is being featured in
Out in September issues:
MBA Jungle - Business Interview Behavior
MBA Jungle - Interviewing Techniques
Redbook - Issues of Mothers and Daughters-in-law
Coming up in November issues:
Prevention Health Books - Confident Confrontation
Wherever possible, we will try to provide you with
direct links to these articles as well!
I am also including a direct link to the Discovery
Website where you can view Anne's interview. Once
you enter the Discovery web site, click on the
show archives and then go to Sept 12 and click on
"All eyes on President Bush."
Here is the LINK you can copy and paste into your browser:
http://www.exn.ca/discovery/index.asp
Commercial Investment Real Estate: Secrets of Successful
Presentations
http://www.ccim.com/magazine
Look under current feature for article title
SAM Magazine: Sales and Relationships
http://www.sammag.com/march01/sales/customer2.asp
Entrepreneur Magazine: Harry Potter and the Secrets
of Better Management
www.entrepreneur.com/Magazines/Copy_of_MA_SegArticle/0,4453,285742
Leapit.com: Getting to the Next Level
http://www.leapit.com/html/my_leapit_index.html
Go to - Article Archives, Getting Ahead, Getting to the
next level
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2. Here's This Months Outcome Focus Situation/Solution
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How to Create More Balance in My Life
SITUATION: Dear Anne, My life feels out of whack.
I find that the more I try to get done at work, the
more behind I get at home. Right now we eat dinner
around 7 PM at night, the kids go down to bed at 10 PM
and my husband and I have no time for each other. How
I can get more balance back in my life?
OUTCOME DESIRED: You want to create a centered peacefulness
and not feel like a chicken with its head cut off.
HOW TO HANDLE: This one is not so easy. Mostly because it
has very little to do with a conversation with another
person and it has everything to do with you. Besides that,
there is not one cookie cutter approach to getting balance
back in your life. I will address the one I have found most
effective for people.
CREATE FOUR LISTS:
1. Decide what is most important to you right now. List
out those values and rank them in order of importance.
2. List out the goals you want to achieve right now. Put
those in order of importance.
3. List out what is taking up too much of your time right
now. Be specific. Don't just write "work". Is it
meetings? Travel? Email?
4. List what you would like to see for balance in your life.
For example, be home at 6 PM, Family eats dinner together;
Touch a piece of paper once, etc.
COMPARE ALL LISTS:
Look at all four lists and see which areas are in conflict
with each other.
You may have that your family as high on your value list
but they aren't on your goal list at all. You have to make
sure that your goals and values are in sync or your life
will be out of whack.
Now let's say you see the problem but can't see a way out.
For example: You see that family and exercise are important
but you aren't spending any time at them. Instead you are
spending a lot of time at work. Either you have to figure
out a way to be comfortable with the amount of time you
spend at work (with the economy you may need to be working
longer hours) or you have to figure out ways you can
streamline what you are doing at work to give you more
free time.
Second, look at what things are causing stress because
they are your personal quirks and then accept them or
change them.
I really liked having the house picked up each night
before we go to bed. This meant that I was spending
a 1/2 hour each night doing all the clean up. At first
I became cranky with my family and started marching
around making everyone pick everything up. That was
no fun. So I switched to putting a small basket on
the stair for each person. At the end of the day, I
throw all of their stuff in to the basket. They have
24 hours to put their basket of stuff away or I toss it.
Funny how fast they get their stuff put away. Filling
the baskets takes me about 5 minutes.
Most of all stop and take some deep breaths. I have never
had a client say they wished they could work more but I've
had many that have been working hard so they could soon
slow down. That tells me we all want to slow down.
Give your family a hug tonight.
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3. Anne's "Aha"
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Some people are too tired to give you a smile. Give
them one of yours. No one needs a smile so much as
the one who has no more to give. Anonymous
When everything's gone wrong in a day there's nothing
like a kind word and a smile to lift the heart. Not
to solve the problem or wish it away, but just to say
"I care". Who can you share a smile with today?
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4. NEXT TIME: Another Situation From Our Subscribers
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About Anne And IMP
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Anne Warfield, CSP*
President
Impression Management Professionals
7200 France Avenue South, Suite 224
Minneapolis, MN 55435
952-921-9421
888-imp-9421
952-921-9420 Fax
Email: mailto:info@impressionmanagement.com **
Check us out at: http://www.impressionmanagement.com
"A true leader is not one you look up to because
they are the best. A true leader is one that draws
the best out in you." Anne Warfield
*CSP- Certified Speaking Professional; a designation
held by only 7% of all speakers nationwide
Member of the National Speakers Association
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