The Award-Winning Monthly Resource for Professionals

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OUTCOME FOCUS EZINE
Vol 23 - August 16, 2001
Publisher: Anne Warfield
info@impressionmanagement.com
888-imp-9421 or 952-921-9421
http://www.impressionmanagement.com
(c) Impression Management Professionals 2001
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By subscription only!

Welcome! Use as a training tool: Present the situation
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the Outcome Focus answer and see how it relates or
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IN THIS ISSUE
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1) What's In The News?
2) Outcome Focus Situation/Solution
3) Anne's Aha
4) What To Watch For Next Time
5) Resources To Learn More


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1. What's In The News?
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What Anne is being featured in?

Out in July/August issues:
Employment Review - Delegating work more effectively
Electronic Business - How to deal with troublemakers
Commercial Investment Real Estate - Secrets of Successful Presentations

Coming up in September issues:
MBA Jungle - Business Interview Behavior
MBA Jungle - Interviewing Techniques
Redbook - Issues of Mothers and Daughters-in-law

Wherever possible, we will try to provide you with
direct links to these articles as well!

Commercial Investment Real Estate: Secrets of Successful Presentations
http://www.ccim.com/magazine
Look under current feature for article title

SAM Magazine: Sales and Relationships
http://www.sammag.com/march01/sales/customer2.asp

Entrepreneur Magazine: Harry Potter and the Secrets
of Better Management
http://www.entrepreneur.com/Magazines/Copy_of_MA_SegArticle/0,4453,285742

Leapit.com: Getting to the Next Level
http://www.leapit.com/html/my_leapit_index.html
Go to - Article Archives, Getting Ahead, Getting to the next level

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2. Here's This Months Outcome Focus Situation/Solution
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How to Get Employees to Be More Accountable

SITUATION: Dear Anne, I have over 10 employees that
report to me. They are all required to give presentations
to large groups of people. Some are better at it than
others. The group that is better at it is more talkative
and easy going. The group is becoming divided as the style
difference is being more noted. I would like to do some
training for all of them on how to present so they pull
together as a group and they all become stronger in their
presentations. The problem I am running in to is that the
people that are pretty good as presenters now don't feel
they need the training. How do I handle this since I don't
want to strong-arm people but I also don't want them to
spoil the training for the others?

OUTCOME DESIRED: You want your team to pull together, to
coach each other and grow in their strength as presenters.
You want them to each own their own training.

HOW TO HANDLE: This one can be a fun one! As a boss you
really want people to desire to improve their skill level
and to grow. This is usually not a problem with anyone
that is in your top 10 %. I have found that the top 10%
of all workers have one thing in common: an intense
desire to continually improve themselves and a belief
that they are never there. They truly look for that 1%
that can make the difference in their performance. This
constant tweaking is what keeps them ahead of the pack.

The tough part is the people that are in the top 30-15%.
They often feel they are doing great, they are ahead of
everyone else and they really want to coast. This often
suffices for a while but then they hit a wall where others
pass them up. Once passed up they spur on to develop and
then coast again. This roller coaster ride stops them from
ever reaching greatness.

They are also the group that will question why you aren't
moving them up and are most likely to compare others to
themselves in hopes you will recognize their efforts and
move them up.

What this means as a boss, is that they leave the
accountability of their career up to you. You have to
either push them or let them go. Either way they can
make you the scapegoat, which we want to avoid.

SO>>>>
Your goal here is to make them own the situation not you.
Relate your desired goal to a real life situation they
can see and feel.

BEST PHRASED: "I understand that you may feel you have
this training, don't need this training or that this will
be a waste of your time. That is a decision you are going
to have to make.

As for me, I have continually noticed how the top 10% of all
people in their field are constantly working on being better
even if it means only a 1% improvement. What would our
athletic teams be like if Michael Jordan said he didn't need
to practice but his team mates sure were welcome to go to
town and practice their hearts out. Would that make for
much of a team?

This is your career and you need to decide how you want to
play it out. My expectation is that you will play as a team,
continually learn and stretch yourself to be your best. You
need to let me know how you are going to do that.

I will continue to put opportunities in front of you that I
feel can help you excel. Let's face it; the financial
investment is not the one that will pay off for you in the
long run. The investment that will pay off is the belief you
have in yourself and your desire to keep stretching and growing.
That investment you are going to have to make not me.

Therefore, with this upcoming training, you need to decide
what you want to do and let me know. There may be some
training you feel you don't need and I respect that. You
know where you can stretch and grow. So continue to
challenge yourself and play as a team."



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3. Anne's "Aha"
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Remember your "I will" is more important than your IQ.


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4. NEXT TIME: How to Create More Balance in My Life
======================================================


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5. I Want More Resources So I Can Perfect My Skills
======================================================

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======================================================
About Anne And IMP
======================================================

Anne Warfield, CSP*
President
Impression Management Professionals
7200 France Avenue South, Suite 224
Minneapolis, MN 55435
952-921-9421
888-imp-9421
952-921-9420 Fax
Email: mailto:info@impressionmanagement.com **
Check us out at: http://www.impressionmanagement.com

"A true leader is not one you look up to because
they are the best. A true leader is one that draws
the best out in you." Anne Warfield

*CSP- Certified Speaking Professional; a designation
held by only 7% of all speakers nationwide

Member of the National Speakers Association

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