Conflict Management-Dealing With Difficult Discussions
Have you ever had to deliver bad news? How about when the difficult discussion you have to have is with your boss or management? There is not that turns our stomach more than having to “confront” someone.
Is there a way to do it that FITS YOU, maintains your character and integrity and gets the results you want WITHOUT getting people upset?
Absolutely.
Handling difficult discussions does not have to be synonymous with battle. So many people view difficult discussions as a time you need to be really persuasive and you need to have your battle armor on so you are protected. Most programs then teach you how to be proactive in starting the fight on YOUR TURF.
We don’t believe it needs to be a fight at all. Matter-of-fact, we will share with you the top reasons that it TURNS in to a fight and how to avoid it. You will learn how to create a SAFE ENVIRONMENT to discuss just about anything.
This is not about tricks or clever phrases; it is about how to THINK so you speak and interact in a natural style that is not combative. Your style will always honor and respect the other while still pressing to get results.
This ONE SKILL is one that distinguishes between leaders and followers. It is one of the number one traits a company looks for when they promote people. For life is not about what happens to you; it is all about WHAT YOU do ABOUT what happens to you.
You will learn:
How to read the discussion so you can move it to safe territory
How to think from the other person’s perspective
How to avoid common pitfalls with conflict management
How to make it NOT personal so the other person opens up to you
The number ONE thing that throws Difficult Discussions in to a tailspin and how to avoid it
The top ways people react to difficult discussions
What can affect the outcome of the discussion
How to disagree with out being disagreeable—even if it is with your senior management
How to use this to work better with co-workers
How to use this to address key issues with your boss
How to use this to manage a client relationship that is moving out of control
How to use it personally to keep balance in your life
You see, your actions fall directly out of your thoughts so in order to make your message believable and sincere you have to make sure your thoughts and action are in harmony. You will learn how to shatter the common mistakes that make your THINKING get out of control during a difficult discussion so you can remain level headed and easy going.
Please contact Janna Krammer at 952-921-9421 for more information.
To request more information about IMP's Conflict Management Seminar, please contact us!
Conflict Management-Dealing With Difficult Discussions
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Client Testimonials
"There is no better coach than Anne. Her "Outcome FocusTM" coaching has helped me approach
each situation from a completely new perspective - one that focuses on a positive win for everyone
involved."
Best Buy Company
"It is hard to find a person that can come in and train successful, high level men between the
ages of 35-65. Our industry is dominated by men that are extremely polished in how they sell and
negotiate so it takes a lot to command their respect. You walked in and in just the first hour
established a rapport, built credibility, and made an impact. You knew OUR BUSINESS, our customers
and our terms. Everything you did was specific to us not a generic program. The guys even went to our
CEO to tell him how much they learned about presentations and negotiations from your class. And this
is a group where time is money so being away from the office for three days was a supreme sacrifice
for them yet they all loved it! I'm excited about the opportunity we have here and think you can play
a lead part in our company's growth and evolution."
First Industrial Realty Trust
"To say Anne Warfield's coaching seminars are valuable to Deluxe Corporation is an understatement-we
now consider Anne's coaching and training an essential part of our success."
Deluxe Corporation
Partial Client List
» Advancia Corporation
» Alcoa
» American Family Insurance
» American Express Financial Advisors
» American Woodmark
» AmerUs Group
» AstraZeneca
» Berkley Risk
» Best Buy Company
» BlueCross BlueShield
» Capella University
» Cargill
» Charles Ross Builder, Inc.
» Chase Bank
» Centex Rodgers, Inc.
» CPM Roskamp
» Cyber Optics
» Deluxe Corporation
» Diageo
» Edina Realty
» EDS/Metaphase Technology
» Ernst Young
» Exxon Mobil
» Flagstar Bank
» First Industrial Realty Trust
» Gage Marketing Group
» Gerbig, snell/weisheimer & associates
» General Mills
» GMAC
» HMS Host
» Healthcare Recoveries
» Hollstadt & Associates
» Lason Inc.
» Liberty Enterprises
» Medtronic
» Oppenheimer Wolff & Donnelly LLP
» Pro Staff
» RBC Dain
» SafeNet Consulting
» Scott Breuer Homes
» Staples
» Target
» University of Minnesota
» U.S. Air Force
» US Bank
» Wells Fargo
» Weis Builders
» Western Union
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