Customer Service is so important in today’s market. Where should you focus our time and energy today to increase your customer focus and become a transformational customer centric organization.
And visit: www.Impressionmanagement.com
Customer Service is so important in today’s market. Where should you focus our time and energy today to increase your customer focus and become a transformational customer centric organization.
And visit: www.Impressionmanagement.com
There is nothing that sparks more interest in people then getting the inside scoop on the good, the bad and the ugly for other people. Unfortunately that light is being cast right now on Jesse James and Sandra Bullock.
I will not attempt to prove whether he has or has not cheated on her but instead show you how information can be skewed based on perceptions- how our brains can make leaps in logic.
Here are some of the leaps I am hearing people do:
All of these have elements of facts and lots of opinion that is being put together to become fact-based.
So here is all we do know:
Those are the only facts we have now, and the rest we need to see played out. What you want to avoid is jumping to generalizations based on some facts.
The hardest thing in business is to stay focused on the facts and not be swayed by opinion. It is easy to say, “Joe didn’t get that report in on time therefore Joe is always last.” There you have fact “he didn’t get the report in on time” and then move to opinion “Joe is always late.” Good critical thinkers know when to listen to the facts, weed out the assumptions and opinions, and when to act on what they know.
For now I wish them best of luck in sorting things out and if it is true, then, in my opinion, he needs figure out why he needs the element of risk to feel alive.
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