By Anne Warfield, February 10th, 2016
I have fallen in love with watching the show The Profit. I love how Marcus focuses on three simple things–people, process and product. In one episode an owner had almost all his employees turnover on him within 5 weeks. As the owner stood there blabbering about why each person left, Marcus just stopped him and said,“You do realize you were just fired by those employees. Why doesn’t that bother you?”
It is easy in leadership to see the otherside of the fence when you want to coaching or even fire an employee. Rarely do we stop to realize that really the only way employees can tell leaders what is wrong is to wait for a company survey or to finally get fed up and leave.
Rethink each time someone has left your team and ask “why did they fire us?” Follow these thinking steps to understand and then change the situation so it doesn’t happen again.
- Look closely at what is the root cause–is it you or the company?
- If it is you, look at what is the problem–are you tough to deal with? are you too emotional? do you lack systems? are you not consistent? are you not dealing with some negative employees and thus the positive employees are deciding they don’t want to work there?
- If it is the company, look at- is pay fair compared to the marketplace? Are work conditions safe for employees? do policies allow leaders to individually reward or treat employees the way they want? is there anything unethical going on?
- Commit to change. Let the employees know what has been wrong and how you will change it going forward. For example,”It has come to my attention that I am asking you to deliver consistent results and yet I am not giving you consistent written directions to follow. That is not fair and I commit to change it today. So from now on, when I give out instructions I am going to have one person write them down. We will make sure they are clear to follow and then we will type them up so we can all follow that process. Any change that gets made will be communicated to all and will be changed in that document as that will become our guide. My apologies for not doing this earlier as I am committed to helping make it easy for all of us to achieve success consistently.”
Now employees know what the change will be and how they will fit in to it.
By Anne Warfield, September 9th, 2014
Wow! Here it’s almost Fall and I am sending my first born off to college and the others are preparing for back to school. To me, it is funny, to think that we spend all these years putting knowledge in to children’s brains and less time helping them build better pathways to deal with conflict, challenges and obstacles that will naturally come their way.
Did you know that your brain learns best through failure? You know we would never think about stopping a baby from learning to walk no matter how many times she fell because we KNOW it is possible to walk.
With obstacles, challenges or conflict you run in to you need to build, for your brain, the confidence that it is POSSIBLE to solve this easily. You want to believe the best intentions and then hold people accountable for living up to those best intentions. This means you call them out when they act in appropriately as you assume their intent is not to act out at you but instead to try and protect themselves.
Today’s situation is all about dealing with that person who walks over others and can make you feel like mush.
By the way, if you work with many people like this, I encourage you to look in to our Managing Your Message Session (there is one in September) so you can get a better grasp at how to message things and manage that person or look in to our Executive Coaching which will focus on helping you build the Executive Presence you need so that you can manage the atmosphere every time you enter a room or a conversation. It is like bringing in your own serenity blanket!
Enjoy the Fall and all the changes it brings. Just like our kids, we should always be putting ourselves back “in school” to make sure we mold, stretch and align our brains to make sure we mold, stretch and align our brains to better deal with an ever changing world.
By Anne Warfield, May 28th, 2014
Congratulations Anne! Your content and presentation of the session, “Strategic Negotiations: Bring Your Ethics, Integrity and High Character to the Bargaining Table” at the 2014 PCMA Convening Leaders in Boston was very well received and received great feedback – earning you the title of Best in Class!
We would like to extend to you the opportunity to participate in PCMA’s Best in Class program! Your acceptance places you in this elite group of speakers for a 22-month period, expiring on December 31, 2015.
What is the Best in Class program?
Each year upon the conclusion of PCMA’s primary meetings and after extensive review of the session and speaker evaluation results, PCMA Headquarters provide its Chapters a list of only the best speakers for consideration to present at Chapter events. PCMA has 17 Chapters in North America, including one in Mexico and two in Canada.
— The Professional Convention Management Association (PCMA)
Learn more about Anne and her Speaking Topic’s
By Anne Warfield, March 14th, 2014
Learn to Communicate Clearly so You Say the Right Thing at the Right Time Every Time!
Have you ever wished you always knew just what to say?
Ever wished your entire team executed under high trust?
Successful Communication starts with Outcome Thinking® – a brain based communication strategy created by Anne Warfield.
Strategic communication is the key to getting your idea’s heard effectively so that people take action on what you say! Our motto is that action creates results.
The first step in communicating with Outcome Thinking® is to understand your true Brain Style. Knowing your brain style will help you create strategic communication that moves people to action.
We have shared these concepts in live training and private events and with advances in technology now we will share these secrets with you via virtual learning, saving you time, money and resources.
Session Date April 24, 2014
12:00 pm CT (1 pm ET, 11 am MT, 10 am PT)
Live Virtual Training: $199
How To Register: Click Here
Learn More Here: http://www.impressionmanagement.com/seminars/88-april-24-2014-virtual-session-successful-team-communication
By Anne Warfield, January 14th, 2014
Would you hire yourself today?
Watch Now as Anne shares how, no matter the position, we’re all leaders. She’ll share several key strengths you’ll need to exhibit.
“I want Anne to share with me..” Get a personalized Video Blog that answers YOUR burning questions!
While other companies make generic video blogs, we want to get to the heart of what you, a Valued Outcome Thinking® fan, really wants answered.
So each month you will have a chance to send in to us your question so we can create a video blog that gets directly to what you want to know! Simply WATCH NOW, Leave a Reply with your question and click Submit.