About Impression Management Professionals

Impression Management Professionals is all about how to communicate with candor but without judgment. In a corporation this is foundation of your corporate culture. Without the ability to communicate directly without being abrasive, you are running your company at half speed and there are most likely lots of elephants in the room!

The revolutionary Outcome Focus™ Approach helps your corporation raise its productivity and bottom line by showing your people how to think, listen and speak so they are transformational rather than transactional. When applied to negotiations, sales, presentations, and leadership silos evaporate, sales close, 70% of what usually has to be negotiated disappears, and miscommunications reduce.

IMP’s clients save 25% of their time, move their focus from negotiating deals to securing deals, and work at a more synergistic level.

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About Your Experts

Anne Warfield
CEO and Outcome Strategist

When people want to know how to say the right thing at the right time, they call Anne Warfield. As the leading Outcome Strategist, Anne helps people negotiate, present, sell and lead by managing perceptions, since perceptions become reality. She does this by showing you how to speak so people WANT to listen to you. She is the "Tropicana Twist" of Communication!

As a prominent author, speaker and coach, Anne's expertise is utilized to gain insight and to create change in leadership and communication within Fortune 500 companies around the world. From selling firewood at age 9 to negotiating multimillion-dollar deals around the world, Anne quickly learned to read what is being thought but not being said.

Because of her expertise, Anne has been featured in Business Week, Cosmopolitan, Family Life, Forbes Publications, Good Housekeeping, SAM Magazine, Mademoiselle, Business Travel International, Training & Development, Parenting Magazine, Men's Health Magazine, New York Daily News, Dallas News, Investors Business Daily as well as appearances on ABC, NBC, CBS and the Discovery Channel and Radio Stations around the world.

Anne was awarded the highest earned distinction by the National Speakers Association--the Certified Speaking Professional (CSP). Only 350 speakers hold this designation internationally. Her Books, "Outcome Thinking: Getting Results without the Boxing Gloves," and "Communicating More Effectively" have revolutionized communication.

Anne shows you how to build strength in your communication without the boxing gloves. Top Fortune 500 companies utilize Anne's strategies to clear their communication path, build leaders and strengthen teams. You will see why Anne's audiences and clients rank her a 9.04 on a scale of 1-10.

Here is what is unique about Anne Warfield, CSP:

• As a Certified Speaking Professional, Anne is in the top 7% of all speakers
• Managed a $40 million dollar department at the tender age 25, so she can relate to managing a large department
• Negotiated multi-million dollar deals in the United States and abroad so she can show you how to negotiate in the big leagues
• For the last 10 years, ranked a 9.04 on a scale of 1-10 by all audiences so you know you are getting a top quality speaker
• Entrepreneur at age 28
• Author hardcover book "Outcome Thinking: Getting Results Without the Boxing Gloves"
• Author of "Communicating More Effectively: How to Read What is Being Thought but Not Being Said"
• Producer of five educational training tools to help reinforce your growth and learning
• Frequent expert for national magazines, newspapers, and TV so you know her expertise can impact you

Mary Casey
Sales and Leadership Training Expert

Impression Management Professionals is all about how to communicate with candor but without judgment so you say the right thing at the right time every time.

Mary Casey brings a wealth of experience including organizational development and executive coaching. Her expertise in leadership development, diversity, and communication skills makes her craved by clients from Microsoft, Home Depot and American Express, to name a few.

Mary Casey’s diversity from yoga instructor to instructor at the University of St. Thomas to serving on executive boards makes her makes her stellar in looking at what executives want when they hear you talk and at what employees need in order to take action. Her work on diversity and inclusion means you will get a balanced perspective that takes in to account others around you.

Mary Casey has a Master’s Degree in Learning and Human Development Technology from the University of Minnesota. She spent six years in the UK working with women who wanted to excel as leaders. She successfully led the creation and implementation of numerous women’s leadership councils and in-house mentoring programs around the world.

Mary Casey is instrumental as a leader and coach in helping corporations how to be transformational rather than transactional in how they think, listen and speak. When applying Outcome Thinking® our client’s rave they have 75% reduction of sales cycle, 33% reduction in turnover, silos evaporating, increase of productivity of 5 hours per week, and a 25% savings of time by executives as just a few of the results they achieve.

Shannon Murphy Robinson
Sales and Leadership Training Expert

Shannon Murphy Robinson's passion to create work environments where people can be whole, authentic, and fully engaged led her to Outcome Thinking®- the global platform of communication.

Shannon has over 15 years of experience working with leaders and sales to implement large scale, complex change management initiatives so she knows how to execute results. Her expertise in both the intercultural and diversity fields has allowed her to help clients achieve a global presence that reaches their business objectives.

As a Vice President for ProGroup,a leader in providing diversity programs globally, she designed multi-year strategic global training initiatives, executing results and managing affiliates across three continents. With profit & loss and sales responsibility for 48% of the firm's revenues, Shannon knows exactly what she is talking about when she speaks to sales/marketing and leaders because she was the one responsible for 48% of ProGroup's profit and loss as well as sales. She knows what it is like to take a message and get it to translate across lines, across cultures, and ultimately, end with execution.

Shannon holds an M.A. in international communication, with an emphasis on organizational development and leadership training, from American University's School of International Service, in Washington, D.C. Shannon's infectious style, warm candor and authenticity have made her a favorite speak at international conferences from as far away as Geneva, Switzerland!

Paul Cummings
Sales and Marketing Training

Paul Cummings, Vice President Marketing, Impression Management Professionals. IMP helps people negotiate, present, sell and lead by communicating from the other person's perspective.

Paul has been with Impression Management Professionals for 8 years. He has over 15 years experience in marketing and sales. He was the Director of Syndication for Farm Credit Leasing where he closed high-level financial deals. He has the ability to look at a presentation and critique what needs to be done to move it to the next level. He has participated in over 100 IMP presentations. He has the gift to draw others out while building their self-esteem.

Paul is active in the National Speakers Association (NSA), MN Speakers Association (MSA) and ISA -- The Association of Learning Providers.

A native of Minneapolis and graduate of the University of MN where he received a degree in Accounting, Paul earned his CPA designation in 1987. Paul is not sure how he moved from accounting to sales and marketing…maybe he saw the light?

Paul also loves learning how to use the internet as a profitable tool and all it has to offer.

Paul and his family reside in the Eden Prairie area.

Sondra Samuels
Communication Skills Training Expert

Sondra is a highly sought after organizational consultant and facilitator. Over the last 15 years Sondra has successfully partnered with many key individuals within organizations such as Mayo Clinic, Medtronic, Disney, General Mills and Ford Motor Company, to leverage the changes taking place in the workplace and marketplace for the long-term success of their organizations.

As President and Co-Founder of "The Institute for Authentic Dialogue," Sondra worked with Sr. leaders and managers throughout their organizations, to build bridges across the formidable racial divide that still exists in most companies. Utilizing group dialogue sessions, one-on-one coaching/consulting and keynote presentations, Sondra successfully helped leaders create a top down culture of inclusion, respect and high productivity.

Currently Sondra is the President of the PEACE Foundation, an organization whose mission is to build a grass roots movement across race, class and geography to end local violence. Within this capacity Sondra trains community members- young and old, in public speaking, media relations, and cross-cultural responsiveness.

Her academic achievements include a BA in Business Administration and an MBA in Marketing from Atlanta University in Atlanta, GA.

Janna Krammer
Presentation Skills Expert

Janna Krammer has more than 30 years experience as a professional speaker that has had dramatic impacts in both the no-profit and professional sectors of business. Her work has spanned the continent from Russia to Canada to the United States.

Her experience has spanned from life courses as a key leadership trainer with an international training company to keynote speaking with Legacy Institute to her present role as a Master Trainer and National Training Specialist for Impression Management Professionals.

Janna is responsible for the entire training team. She is the one that hand matches the perfect trainer to your event to ensure your success.

She knows what it takes to manage and lead having practical business experience running her own company as well as managing a variety of multi-million dollar training companies.

Her wisdom and experience as an expert in communications has made Janna sought after as one of the lead presenters for Impression Management Professionals. Her easy-going but no-nonsense style inspires individuals and organizations to take on the challenge to move from transactional communication to transformational thinking!

Pat Finnegan
Communication Skills Training Expert

Impression Management Professionals is all about how to communicate with candor but without judgment so you say the right thing at the right time every time.

Pat Finnegan brings a wealth of experience including organizational development and executive coaching. Her expertise in leadership development, diversity, and communication skills makes her craved by clients from American Express, Wells Fargo, Best Buy, and Microsoft to name a few.

Pat has served on the executive board for the American Society for Training and Development, Human Resource Processionals of Minnesota and The Society for Human Resource Management as well as many non-profit boards. This board experience makes her stellar in looking at what executives want when they hear you talk.

Pat has a Master’s Degree in Learning and Human Development Technology from the University of St. Thomas. Her expertise has made her a sought after adjunct professor at St. Thomas and a frequent guest lecturer at the University of Minnesota. She is the co-author of a critically acclaimed national training program, Preventing Workplace Violence.

Pat is instrumental as a leader and coach in helping corporations how to be transformational rather than transactional in how they think, listen and speak. When applying Outcome Thinking® our client’s rave they have 75% reduction of sales cycle, 33% reduction in turnover, silos.